Quality Performance Lead

Gallagher•South Burlington, VT

2d•Remote

About The Position

We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote.

Requirements

Bachelor's degree
Must have General Liability and Auto Liability experience
Handling complex claims
7 years relevant claims handling experience
Proficiency in MS Office applications, and related claims and business software

Nice To Haves

Previous auditing experience
Extensive claims background
Strong process management skills
Strong leadership skills
Project management skills
Ability to professionally interact with all levels of claims management
Solid analytical abilities
Professional communication and presentation skills

Responsibilities

Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims.
Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Accountabilities include; oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.