Lead, Marine Performance

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

Royal Caribbean Group’s Global Marine Operations (GMO) manages one of the world’s leading cruise fleets across five brands, and the demands on how that organization measures and manages its own performance continue to grow. As priorities become more complex and the pace of change increases, the ability to surface the right information at the right time across programs, capital, and transformation initiatives becomes a genuine competitive advantage. This role sits at the center of that capability. The Lead, Marine Performance Intelligence builds and maintains the measurement tools and visualizations that the Marine Transformation and Performance Office relies on to manage organizational performance. This is distinct from vessel performance metrics such as fuel or energy management. The focus here is on how the organization itself is performing against its priorities — how programs are tracking, where capital plans stand, and where transformation initiatives are delivering results. Working across the Capital PMO, Marine Management and Performance, and Marine Transformation functions, this role translates measurement needs into practical, well-designed tools — connecting the right data, building the right visualizations, and keeping those tools current as the organization evolves. The tools this person builds are used in leadership cadences, brand performance reviews, and executive reporting. This is a builder’s role. The Lead works independently between conversations with internal clients, takes a requirement from scoping to a working solution, and owns the quality of what gets produced. The ability to present information clearly and make measures accessible to a non-technical audience is as important as the technical capability to build them. The right person is self-directed, communicates well, and takes genuine pride in producing work that is simple, functional, and fit for purpose. They know when a clean dashboard serves better than a complex model, and they build with an eye toward scalability without overengineering for where the organization is today.

Requirements

A person in this role will need to be a self-directed professional who builds well, communicates clearly, and takes ownership of their work from brief to delivery. They are technically capable without being narrowly technical, and they understand that the value of a performance tool is determined by how well it serves the people using it, not how sophisticated it is to build.
Business intelligence and visualization capability. Demonstrated experience building performance dashboards and data visualizations in Power BI, Tableau, or equivalent tools. Able to connect data sources, design measures, and present information in a way that is clear and usable by non-technical audiences.
Self-direction and accountability. A track record of working independently toward a clear outcome — managing own workload, setting own pace, and delivering without requiring close supervision. Takes ownership of quality and follows through without being prompted.
Clear communication skills. Able to translate between a business need and a technical solution in both directions — understanding what a stakeholder is trying to achieve and explaining clearly what has been built and why. Presents information with precision and purpose.
Sound judgment on presentation and design. Understands that how a measure is presented is as important as the measure itself. Brings an instinct for clarity, simplicity, and fitness for purpose to every tool produced.
Ability to manage across multiple internal clients. Comfortable working across three functions with different priorities and rhythms. Prioritizes effectively, manages expectations, and keeps all clients informed of progress without being chased.
A practical, scalable mindset. Builds for where the organization is today while keeping future growth in view. Does not overengineer but does not build dead ends either.
Bachelor’s degree is required, preferably in an analytical, business, or information systems discipline.

Nice To Haves

Experience in marine, cruise, or a comparable operating environment is an advantage but not a requirement.

Responsibilities

Build and maintain organizational performance measures across the TPO. Work with the Sr. Manager, Marine Management & Performance, to understand what needs to be measured and build the tools that make those measures visible. Own the quality and currency of those tools across GMO.
Connect data to meaningful visualization. Identify the right data sources, connect them reliably, and present the resulting information in a way that is clear and actionable. Build in Power BI or equivalent tools, with an emphasis on simplicity and usability over technical complexity.
Translate requirements into working solutions independently. Take a measurement need from initial conversation to a functional output without requiring continuous direction. Manage own workload across multiple functions, prioritize effectively, and deliver to the standard expected without close supervision.
Determine the best way to present a measure. Work with internal clients to understand not just what they want to measure but how that measure will be used and by whom. Apply judgment to how information is structured and presented so that it serves decision-making rather than simply reporting activity.
Maintain and update communications platforms. Keep performance dashboards, reporting tools, and any related communications platforms current as data, priorities, and organizational needs change. Proactively identify when tools need refreshing rather than waiting to be asked.
Partner with IT and data resources where needed. Know when to build directly and when to engage IT or specialist data resources to support more complex requirements. Manage those relationships effectively and ensure that external support is used to expand capability rather than replace ownership.
Build with scalability in mind. Design tools and measures that can grow with the organization. Avoid unnecessary complexity in the short term while ensuring that what is built today does not need to be discarded as the performance infrastructure matures.