Quality Performance Administrator

Paul Davis Restoration•Waukesha, WI

1d•Hybrid

About The Position

Responsive recruiter Benefits: Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Drive Performance. Build Relationships. Elevate Results. At Paul Davis Restoration, we don't just restore properties—we restore lives, businesses, and peace of mind. We're looking for a Quality Performance Administrator who thrives on improving processes, building partnerships, and helping teams perform at their best. This is not a behind-the-scenes administrative role. It's an opportunity to influence operations across multiple locations, strengthen key program relationships, and play a critical role in driving company-wide performance. If you enjoy solving problems, analyzing data, coaching teams, and creating accountability through collaboration rather than authority, this may be the opportunity you've been looking for. What You'll Do As the Quality Performance Administrator, you'll serve as the bridge between program requirements, operational execution, and performance improvement. You'll: Monitor and improve DRP, TPA, and other program-related performance across all company locations Analyze scorecards, service level agreements (SLAs), and performance metrics to identify opportunities for improvement Partner with office leadership and operations teams to drive accountability and operational consistency Lead monthly Program Performance Meetings Create and distribute a monthly Program Newsletter highlighting results, trends, and best practices Support program-related collections issues and work collaboratively to resolve obstacles Conduct quarterly visits to satellite locations to provide training, coaching, and support Build strong relationships with carrier, TPA, and program representatives Identify process improvements that enhance customer service, compliance, efficiency, and profitability Supervise and support one Quality Assurance team member Serve as a trusted resource for leaders throughout the organization What Makes This Role Different This position combines: Quality Assurance Program Management Leadership Data Analysis Relationship Building Training & Development Continuous Improvement You'll have the opportunity to influence performance across an entire organization while helping shape the future of our quality and program management initiatives.

Requirements

5+ years of experience in restoration, insurance, construction, operations, quality assurance, project management, or a related field
Experience with DRP, TPA, carrier programs, scorecards, and performance metrics preferred
Prior leadership, supervisory, or team lead experience preferred
Experience driving accountability and influencing teams without direct authority
Experience with RMS, XactAnalysis, AlacNet, DASH, or similar industry software preferred
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to interpret data and turn insights into action
Strong presentation, training, and facilitation abilities
Exceptional organizational and time management skills
Relationship-focused leadership style
Ability to balance strategic thinking with hands-on execution

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Operations Management, Construction Management, Insurance, or a related field preferred. Equivalent combinations of education and experience will be considered.

Responsibilities

Monitor and improve DRP, TPA, and other program-related performance across all company locations
Analyze scorecards, service level agreements (SLAs), and performance metrics to identify opportunities for improvement
Partner with office leadership and operations teams to drive accountability and operational consistency
Lead monthly Program Performance Meetings
Create and distribute a monthly Program Newsletter highlighting results, trends, and best practices
Support program-related collections issues and work collaboratively to resolve obstacles
Conduct quarterly visits to satellite locations to provide training, coaching, and support
Build strong relationships with carrier, TPA, and program representatives
Identify process improvements that enhance customer service, compliance, efficiency, and profitability
Supervise and support one Quality Assurance team member
Serve as a trusted resource for leaders throughout the organization