Performance Quality Analyst

Elevance Health•Nashville, TN

2d•$25 - $31•Remote

About The Position

The Performance Quality Analyst I will be responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Carelon, a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole-health approach to making care more integrated, personalized, and affordable. We put people at the center—connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together. Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health.

Requirements

Requires a BS/BA; 2+ years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector); or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), strongly preferred.
Process improvement experience is strongly preferred.
Experience with Workday/Genesys or similiar HRIS systems.
Experience in an administrative position collaborating with multiple teams preferred.
Experience working in a healthcare or clinical setting.

Responsibilities

Analyze data and develop performance reports to support departmental goals and objectives.
Document data results, record findings, and recommend appropriate corrective actions.
Monitor and track the impact of improvement efforts on management, clinical staff, and associate performance to ensure alignment with strategic goals.
Provide administrative support to the management team and assist in coordinating department events and activities.