Quality Outreach Coordinator (PFK)

Nationwide Children's Hospital•Columbus, OH

11d•Onsite

About The Position

Screens for healthcare needs and connects to related programs and resources. Interacts daily primarily via telephone and electronic communication. Initiates telephone contact and completes a health risk assessment. Escalates complex or urgent needs to a supervisor. Connects patients to the right program once needs are identified. Develops individualized self-management skills to patients and families through education and resource provision. Provides organization of electronic communication related to survey results of the health risk assessment. Documents within the electronic medical record. Participates in orientation and continuing education of staff and students as appropriate.

Requirements

High School diploma, required.
Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
Ability to work within a multidiscipline matrix.
Ability to relate to diverse age and demographic backgrounds.
Basic knowledge of healthcare terminology.

Nice To Haves

Background in health care, public health, or related clinical field, preferred.
Experience working in healthcare in a patient facing role, preferred.

Responsibilities

Initiates telephone contact and completes a health risk assessment.
Escalates complex or urgent needs to a supervisor.
Connects patients to the right program once needs are identified.
Develops individualized self-management skills to patients and families through education and resource provision.
Provides organization of electronic communication related to survey results of the health risk assessment.
Documents within the electronic medical record.
Participates in orientation and continuing education of staff and students as appropriate.