Quality Operations Manager

Medical University of South Carolina•Charleston, SC

22h•Onsite

About The Position

The Quality Operations Manager I provides operational, project management, analytic, and administrative leadership support for the Office of the Chief Quality Officer, Charleston Division. This role supports cross-functional quality and safety operations across Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, Patient Safety, and other CQO-led priorities. The position is designed to strengthen execution, coordination, accountability, and follow-through across multiple departments. The manager will coordinate projects, develop action plans, track deliverables, review contracts, work with fiscal to maintain contractual excellence, support data-driven performance improvement, prepare reports and presentations, and facilitate communication among clinical, operational, and administrative leaders. A major focus of the role will be supporting Sterile Processing Department quality, reliability, regulatory readiness, and operational improvement efforts. This role does not replace department-specific leadership. Instead, it provides centralized operational support to help each division advance priorities, resolve barriers, standardize processes, and sustain measurable improvements.

Requirements

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.
Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.
Ability to support operational improvement across diverse departments without requiring direct authority over those teams.
Working knowledge of healthcare quality, patient safety, regulatory readiness, performance improvement, and hospital operations.
Strong analytical skills, including ability to collect, organize, interpret, and present operational and quality data.
Excellent written and verbal communication skills, including ability to prepare executive summaries, SBARs, presentations, reports, and action plans.
Proficiency with Microsoft Office tools, especially Excel, PowerPoint, Word, Teams, and related reporting tools.
Ability to facilitate meetings, document decisions, track action items, and drive follow-through.
Ability to build trust with leaders, frontline staff, physicians, nurses, technicians, and administrative stakeholders.
Ability to function independently while keeping leadership informed of risks, barriers, and progress.
Ability to perform job functions while standing.
Ability to perform job functions while sitting.
Ability to perform job functions while walking.
Ability to work indoors.
Ability to bend at the waist.
Ability to perform gross motor activities with fingers and hands.
Ability to perform firm grasping with fingers and hands.
Ability to perform fine manipulation with fingers and hands.
Ability to reach in all directions.
Ability to perform repetitive motions with hands/wrists/elbows and shoulders.
Ability to fully use both legs.
Ability to maintain vision 20/40 corrected.
Ability to see and recognize objects close at hand or at a distance.
Ability to match or discriminate between colors.
Ability to determine distance/relationship between objects; depth perception.
Good peripheral vision capabilities.
Ability to maintain hearing acuity, with correction.
Ability to perform gross motor functions with frequent fine motor movements.
Ability to deal effectively with stressful situations.
Effective stress management.

Nice To Haves

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.
Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.
Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.
Lean Six Sigma, CPHQ, PMP, CRCST, CHL, CSPDT, CIS, or other relevant healthcare quality, project management, or sterile processing certification.
Familiarity with sterile processing, perioperative workflows, infection prevention principles, high-level disinfection, instrument readiness, and regulatory expectations preferred.
Ability to climb stairs.
Ability to work outside in temperature extremes.
Ability to work from elevated areas.
Ability to work in confined/cramped spaces.
Ability to perform job functions from kneeling positions.
Ability to twist at the waist.
Ability to squat and perform job functions.
Ability to perform “pinching” operations.
Ability to reach overhead.
Ability to use lower extremities for balance and coordination.
Ability to lift and carry 50 lbs. unassisted.
Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted.
Ability to lift from 36” to overhead 25 lbs.
Ability to exert up to 50 lbs. of force.
Rotating shifts.
Overtime as required.
Latex-safe environment.

Responsibilities

Coordinate projects
Develop action plans
Track deliverables
Review contracts
Work with fiscal to maintain contractual excellence
Support data-driven performance improvement
Prepare reports and presentations
Facilitate communication among clinical, operational, and administrative leaders
Support Sterile Processing Department quality, reliability, regulatory readiness, and operational improvement efforts
Advance priorities
Resolve barriers
Standardize processes
Sustain measurable improvements
Identify operational gaps
Recommend practical solutions
Support sustainable process improvement
Keep leadership informed of risks, barriers, and progress
Provide indirect coordination, project leadership, and work direction to team members or stakeholders involved in assigned initiatives