Senior Manager, Operations & Quality

PACIFIC AIR INDUSTRIES•Los Angeles, CA

10d•$120,000 - $150,000•Onsite

About The Position

The Senior Manager of Operations & Quality leads Pacific Air Industries and Air-Cert’s daily warehouse operations and quality management system. Reporting to the Director of Operations & Quality, the role leads 26 teammates through a middle-management layer of leads and supervisors. It owns order processing, receiving inspection, inventory accuracy, shipping, and documentation control, ensuring parts leaving the facility are traceable, conforming, and compliant with aviation industry standards, including ASA-100 and FAA AC 00-56. The Senior Manager translates the Director’s strategy into daily schedules, standard work, and measurable results, oversees the AS9120 certification effort, and serves as the primary contact for internal and external quality audits. The role works onsite, dividing time between the warehouse floor and an office or desk environment. Work is primarily in a moderately noisy warehouse and involves prolonged standing and walking, frequent hand and finger use, and periods of desk and computer work. The role requires the ability to lift, push, pull, and carry items up to 15 pounds, as well as reach, bend, stoop, climb, and crouch. Pacific Air Industries and Air-Cert supply expendable airplane parts and provide repair services through an in-house FAA Part 145 repair station. The company serves commercial airlines, air-carriers, and MRO facilities from its Chatsworth facility, with an inventory of more than 300,000 parts. It is developing warehouse automation and AI tools and working toward AS9120 certification.

Requirements

At least 7 years of experience in warehouse, distribution, or operations, including at least 5 years in a supervisory or management role.
Experience owning or administering a quality management system such as AS9120, ISO 9001, or ASA-100.
Bachelor’s degree in Operations Management, Aviation Management, Supply Chain, Quality, Engineering, Business, or a related field, or an equivalent combination of education and experience.
Experience leading internal audits, nonconformance investigations, root cause analysis, and corrective action.
Experience with ERP/WMS systems, inventory control practices, and operational reporting.
Working knowledge of shipping, hazardous materials (DOT/IATA), and export compliance requirements.
Thorough understanding of applicable federal, state, local, and company safety policies.
Strong supervisory and interpersonal skills, including the ability to coach, train, and hold a team accountable.
Excellent verbal and written communication skills, including active listening.
Strong attention to detail, organizational, problem-solving, and analytical skills.
Versatility, flexibility, and willingness to work within changing priorities with enthusiasm.
Proficiency with Microsoft Office Suite, including intermediate to advanced Excel.
Ability to regularly communicate verbally and in writing and to hear.
Ability to stand and walk for prolonged periods and frequently use hand and finger dexterity.
Ability to lift, push, pull, and carry items up to 15 pounds; reach with hands and arms; and bend, stoop, climb, and crouch.
Ability to sit at a desk and work on a computer for prolonged periods.

Nice To Haves

Experience leading a quality-system certification effort.
Working knowledge of ASA-100, AS9120, FAA AC 00-56, and aviation parts documentation and traceability requirements.
AS9120 internal auditor certification.

Responsibilities

Manage daily warehouse activities, including receiving, inspection, put-away, picking, packing, and shipping, to meet on-time, accuracy, and safety targets.
Supervise order processing to ensure orders are accurately processed and released in time for same-day shipping commitments.
Plan and assign daily work, balance staffing against volume and priorities, and resolve operational issues on the floor.
Manage the team administering the quality management system in accordance with ASA-100 and company procedures, including document control, records retention, and procedure updates.
Oversee the AS9120 certification effort from readiness through the registrar audit.
Oversee receiving inspection of certifications, Certificates of Conformance, FAA Form 8130-3 and equivalent airworthiness documents, shelf-life, and part condition.
Ensure parts traceability and data integrity from receipt through shipment, and ensure suspected unapproved or counterfeit parts are identified, quarantined, and reported.
Direct nonconformance, customer complaint, and return investigations; ensure root cause analysis and corrective and preventive actions are completed and closed.
Oversee the internal audit program, host customer, registrar, and supplier audits, and follow up on findings.
Manage inventory control, cycle counts, discrepancy research, and reconciliation to maintain accuracy targets.
Coordinate inbound and outbound logistics with carriers, freight forwarders, and customs brokers for domestic and international shipments.
Ensure shipments meet packaging, labeling, hazardous materials (DOT/IATA), and export compliance requirements.
Oversee supplier quality, supplier performance reviews, approved supplier records, and escalation of supplier quality issues.
Track and report operational and quality KPIs to the Director of Operations & Quality.
Maintain a safe, clean, and organized warehouse; enforce safety, FOD, and ESD practices and lead safety and housekeeping inspections.
Write and update standard operating procedures and work instructions, and identify process improvement and automation opportunities.
Partner with Sales, Customer Service, Purchasing, and Finance to resolve order, quality, and customer issues.
Use ERP/WMS systems and in-house automation and AI tools to maintain accurate transaction records and drive adoption of new tools and dashboards.
Lead 26 teammates across order processing, warehouse, and quality/inspection through leads and supervisors.
Create and manage team schedules, approve time off, and ensure adequate coverage across shifts.
Participate in recruiting, interviewing, and hiring decisions in partnership with HR.
Train employees on procedures, quality standards, safety, and systems, and maintain training records.
Set performance expectations, provide coaching and feedback, and conduct annual performance reviews.
Address performance and conduct issues, including discipline and termination, in accordance with company policy and in partnership with HR.
Foster accountability, safety, and quality ownership on the warehouse floor.
Perform special projects and other duties as assigned or requested.