Quality of Care Consultant

Hamilton Health Sciences • Hamilton, ON

4d

About The Position

In collaboration with all programs and services, and members of the Patient Experience Program, the Quality of Care Consultant is accountable for: providing clinical risk management consultation in a timely manner to all programs and services; documenting quality of care related safety events, facilitating serious safety event learning reviews; supporting the legal claim process; data analysis and report writing; participating in quality improvement projects and developing and facilitating education and awareness related to improving quality of care at all levels of the organization.

Requirements

• University degree in relevant discipline (Masters degree preferred).
• Minimum 3 years of relevant work experience.
• Relevant education/experience in risk management & patient safety.
• Demonstrated expertise in root cause analysis and occurrence review.
• Minimum 5 years experience in a Hospital setting with a thorough understanding of Hospital service delivery.
• Experience in dealing with complex risk management issues.
• Demonstrated evidence of experience in conflict resolution, crisis management and experience with Alternate Dispute Resolution.
• Demonstrated proficiency in Microsoft Word, Excel, Powerpoint, Access, Meditech, Sovera.
• Demonstrated evidence of commitment to continuous learning through pursuit of educational endeavors.
• Demonstrated ability to maintain impartiality, objectivity, diplomacy and other confidentiality, including an understanding and appreciation for cultural, religious and individual beliefs.
• Demonstrated ability to work collaboratively with Senior Management, Medical Leadership, Physicians, Health Professionals and multidisciplinary teams.
• Demonstrated leadership, interpersonal and facilitation skills that promote co-operation, teamwork and enhance the ability of management staff to deal with difficult patient communication and adverse events.
• Demonstrated project management skills and success in the application of change management strategies.
• Experience in facilitating quality improvement, and the application of quality Improvement tools.
• Demonstrated ability to effectively work in teams and ability to work independently.
• Some knowledge of the patient experience literature.
• Demonstrated skills in data collection design and analysis.
• Demonstrated expertise and ability to coach and mentor teams and individuals.
• Demonstrated presentation and report writing skills.

Responsibilities

• Providing clinical risk management consultation in a timely manner to all programs and services.
• Documenting quality of care related safety events.
• Facilitating serious safety event learning reviews.
• Supporting the legal claim process.
• Data analysis and report writing.
• Participating in quality improvement projects.
• Developing and facilitating education and awareness related to improving quality of care at all levels of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level