Quality Mgmt System Auditor 2- GuideWell Source

GuideWell Source • Remote, OH

10d • Remote

About The Position

This position within GuideWell Source supports and maintains the International Organization for Standardization (ISO) 9001 registered Quality Management Systems (QMS). It performs professional-level audits of the QMS and provides consultative support to the company and its subsidiaries.

The role plans and conducts advanced ISO 9001:2015 QMS audits, evaluates conformance and effectiveness, documents audit work, communicates recommendations, and supports development of the annual risk-based audit plan. It also monitors quality-related issues, advises on root-cause analysis and corrective actions, and validates issue closure.

The position coordinates and supports external audit engagements, including scheduling, preparation, documentation, training, and mock audits. It also provides QMS guidance, reporting, metrics monitoring, document control, and collaboration with management, customers, senior leadership, and external parties. Other duties may be assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• Five years of related work experience in project management, QMS auditing, root-cause analysis, and process improvement.
• Demonstrated computer skills and knowledge of Microsoft Office applications.
• Knowledge of and experience with concepts, practices, and procedures associated with process-improvement methodologies.
• Demonstrated negotiation skills and ability to interact successfully with people at all levels in the organization.
• Demonstrated support for corrective-action and/or continuous-improvement activities.
• Strong presentation skills and solid oral and written communication capabilities.
• ASQ Certified Quality Auditor (CQA).

Nice To Haves

• Bachelor's degree in a related field, such as Business Administration, Quality Systems Management, Supply Chain Management, or Healthcare Management.
• Project Management Professional (PMP) certification.
• International Organization for Standardization (ISO) experience.
• Green Belt or higher Six Sigma certification.
• ISO Lead Auditor of Quality Management Systems.

Responsibilities

• Plan and conduct advanced ISO 9001:2015 QMS audits and evaluate implementation and effectiveness against prescribed standards and requirements.
• Design and execute audit procedures, ensuring documentation supports the work performed and audit conclusions.
• Evaluate business processes for conformance with ISO 9001:2015 requirements.
• Develop and communicate recommendations to management to address or eliminate identified non-conformances.
• Prepare and submit audit reports and obtain concurrence for recommended process improvements.
• Support risk-assessment criteria and data used to develop the annual risk-based ISO 9001:2015 QMS audit plan.
• Complete continuing professional education or training to maintain certifications and subject-area expertise.
• Maintain and monitor the inventory of quality-related issues and report the status of open and pending issues.
• Advise management on developing or implementing corrective actions for identified or potential issues.
• Consult with management on root-cause analysis to support effective corrective actions.
• Validate post-closure evidence to ensure issues have been effectively closed and mitigated.
• Collaborate on, monitor, and oversee external audit engagements, engaging the manager as needed.
• Coordinate external audit logistics and scheduling, and compile and submit requested pre-audit documentation.
• Prepare departments for external reviews through training and mock audits as needed.
• Research, analyze, and provide supporting detail to address potential non-conformances or issues in conjunction with management.
• Develop and maintain productive professional relationships with external reviewers.
• Provide advisory input on QMS policies, procedures, issues, and concerns.
• Provide documentation, reports, and analysis to support the GWS Quality Council and senior leadership.
• Respond to inquiries and collaborate with management on non-audit QMS issues or revisions.
• Execute and monitor department metrics or service level agreements.
• Manage control and maintenance of area procedures, forms, templates, flowcharts, and website content as required.
• Provide consultative guidance on company-level policies and procedures.
• Maintain positive and productive relationships with management, customers, and other external parties.
• Perform other duties as the supervisor may deem necessary.

Benefits

• Medical, dental, vision, life, and supplemental insurance plans effective the first day of the month following hire.
• Short- and long-term disability benefits.
• 401(k) plan with company match and immediate vesting.
• Free telehealth benefits.
• Free gym memberships.
• Employee Incentive Plan.
• Employee Assistance Program.
• Rewards and Recognition Programs.
• Paid Time Off and Paid Sick Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED