Quality Manager
Empower AI Inc.•, DC
•$87,320 - $135,160•Onsite
About The Position
We have an exciting opportunity at the Department of State! The Quality Manager works in the Program Management Office (PMO) to ensure we manage the operations and complete required deliverables to support the customer’s mission to provide IT services to DoS users enterprise wide.
Requirements
- 10+ years
- Bachelor's in IT or related field
- ASQ CMQ/OE or Lean Six Sigma BB
- Secret Security Clearance
Nice To Haves
- ITIL 4 Foundation Certification(s)
Responsibilities
- Direct all tasks specified in the Quality Management Plan (QMP).
- Ensure our approach to quality control, quality assurance, and continuous process improvement across all contract activities including all services, deliverables, and performance outcomes meet or exceed Government requirements, contractual standards, and applicable Federal policies.
- Develop and implement a comprehensive performance management and customer experience program that measures service quality, user satisfaction, and operational effectiveness.
- Submit monthly performance reports detailing compliance with Service Level Agreements (SLAs), develop Service Level Objectives (SLOs), and establish Key Performance Indicators (KPIs).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
