Quality Manager

Pratt Industries•CONYERS, GA

About The Position

The Quality Manager leads continuous improvement initiatives at the plant and provides leadership, planning, communication, and coaching to support safe, cost-effective production of high-quality products. The role directs the plant Quality Management System and ensures compliance with the company’s mission and quality policies, customer guidelines and agreements, and applicable requirements. It also promotes a customer-focused environment and a “right first time” approach to product quality and continuous improvement. The position works with plant leadership and teams to monitor quality performance, address customer feedback and complaints, investigate defects, and develop corrective actions. It supports cost reduction, product improvement, safe working practices, regulatory reporting, and compliance with plant procedures and Good Manufacturing Practices. Pratt Industries is a paper and packaging company with more than 9,000 employees and manufacturing facilities in more than twenty states. The company describes its work as committed to recycling and the environment by harvesting the urban forest.

Requirements

College degree in manufacturing, engineering, logistics, or equivalent work experience.
Experience in a variety of manufacturing areas, including production and logistics.
Competence with Microsoft Office and statistical software.
Strong written, oral, and general communication skills; able to listen effectively and translate operational issues into corrective action procedures.
Ability to handle multiple complex priorities and balance them according to business impact.
Ability to set expectations, track and communicate results, and foster accountability.
Systemic problem-solving ability, including identifying root causes and implementing solutions.
Continuous improvement process skills.
Ability to learn quickly; high energy, assertive, self-starting, creative, and change-oriented.

Nice To Haves

Experience in quality system management or corrugated manufacturing leadership.
Previous ISO certification experience.
Leadership and management capabilities, including coaching, motivating, mentoring, and using individual and team development tools.

Responsibilities

Direct the plant Quality Management System.
Drive continuous improvement to improve costs, quality, and service.
Track vendor performance and address customer complaints and critical quality defects in in-process and finished products.
Generate and analyze quality data and reports.
Ensure customer feedback is handled promptly and complaints are addressed through root cause analysis and corrective action.
Ensure product quality and establish systems for “right first time” performance.
Incorporate the right-first-time philosophy into continuous improvement teams.
Participate in plant and company processes and apply strategic thinking.
Build and retain a customer-focused environment for internal and external customers.
Follow plant Good Manufacturing Practices and standard operating procedures.
Manage, drive, and oversee continuous improvement programs.
Communicate quality-function needs to the Production Manager, Plant Manager, and local management team as needed.
Develop and analyze methods to reduce or avoid costs, improve products, and support a safe working environment.
Prepare legal notices, postings, and reports required by government and regulatory bodies.
Comply with company policies and procedures.
Perform additional duties as assigned by management.