05502 - Quality Manager

Crafted Staff•Fort Worth, TX

3d•Onsite

About The Position

The Quality Manager oversees daily quality operations for a manufacturing site producing hose and tubing products. The role supervises quality personnel and ensures products and processes meet internal standards, customer expectations, and applicable regulatory requirements. It translates quality policies into practical production-floor activities, leads corrective actions, and improves quality performance through structured problem-solving and continuous improvement. As management’s representative for quality, the Quality Manager manages department resources and coordinates implementation of the site Quality Management System (QMS). The role directly supervises quality inspectors and technicians and works with Operations, Engineering, Supply Chain, customers, suppliers, and leadership. The position is onsite in Fort Worth, Texas, on a first-shift, Monday–Friday, 40-hour schedule. Limited travel may be required.

Requirements

Bachelor’s degree in Engineering or a related field, or equivalent practical experience.
At least 5 years of quality analysis or software testing experience, including manual and/or automated testing.
At least 1 year of experience leading or supervising hourly or non-exempt employees.
Working knowledge of QMS principles, ISO 9001 or comparable requirements, and audit practices.
Proficiency with CAPA, 8D, A3, PFMEA, control plans, SPC, MSA, and nonconformance or MRB processes.
Ability to interpret engineering drawings and technical specifications.
Ability to use quality data, KPI dashboards, and basic statistical analysis to guide decisions.
Strong communication, collaboration, and influencing skills.
Ability to work effectively with production-floor personnel, engineering teams, and leadership.
Ability to manage multiple priorities across more than one value stream or related process.
U.S. citizenship required.
Ability to work onsite in Fort Worth, Texas, on the designated first-shift schedule and travel occasionally as required.

Nice To Haves

Familiarity with Geometric Dimensioning and Tolerancing (GD&T).
Internal Auditor certification in ISO 9001 or another applicable standard.
ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or another relevant ASQ certification.
Lean Six Sigma Green Belt certification.

Responsibilities

Deploy and sustain company quality methodologies, principles, and tools throughout the site.
Implement and maintain the site QMS according to ISO 9001 or other applicable standards.
Coordinate internal audits, document control, quality training, and management review inputs.
Maintain effective corrective and preventive action (CAPA) processes; ensure actions are promptly closed and verified for effectiveness.
Maintain audit readiness and coordinate responses to internal, customer, and third-party assessments.
Manage quality department resources to support compliance and cost-effective operations.
Lead quality inspectors and technicians in inspection, testing, nonconformance management, and Material Review Board (MRB) support.
Coordinate quality activities across one or more value streams and ensure adherence to control plans, standard work, and change-control requirements.
Validate manufacturing process controls and monitor metrics such as first-pass yield, scrap, rework, customer complaints, and cost of quality.
Develop and execute action plans to improve quality performance.
Facilitate root cause analysis using A3, 8D, 5-Why, Fishbone, and other appropriate methods; implement solutions that address root causes and prevent recurrence.
Maintain and improve PFMEAs and control plans; support SPC and process capability analysis where applicable.
Oversee Measurement System Analysis (MSA) and gauge repeatability and reproducibility studies; ensure measuring equipment meets calibration requirements.
Partner with Operations, Engineering, and Supply Chain to resolve quality issues and improve process capability.
Support new product introduction and engineering change activities.
Coordinate incoming quality, Supplier Corrective Action Requests (SCARs), and supplier containment activities as assigned; monitor supplier and service provider quality performance when required.
Communicate with customers about complaints, containment status, corrective actions, and verification of effectiveness.
Coordinate quality matters with field sales, regulatory agencies, suppliers, and company leadership as needed.
Supervise, coach, and develop quality inspectors and technicians; manage staffing, work priorities, and training.
Address performance concerns, support employee development, and enforce safe work practices and established procedures.
Promote continuous improvement, structured problem-solving, and accountability across the site.