Quality Manager

ITT Inc. - English US•El Cajon, CA

20d•$122,900 - $183,300

About The Position

The Quality Manager ensures that products and processes meet industry standards, including ISO 9001, AS9100, and NADCAP. The role leads the development and continual improvement of the Quality Management System (QMS), oversees compliance with aerospace regulations and ITAR, and manages internal and external audits. The manager communicates directly with customers about quality concerns, resolves complaints, and supports customer satisfaction. They lead non-conformance investigations and corrective actions, supervise quality teams, collaborate with engineering and production, and apply quality tools to improve processes and maintain product integrity. The Quality Manager also leads management reviews, quality improvement initiatives, cross-functional process improvement, internal audits, training, and quality reporting. They advise senior management on quality risks and planning, promote a quality-focused culture, and establish quality responsibilities across departments.

Requirements

Bachelor’s degree in Engineering, Quality Management, or a related technical field.
At least 5 years of quality management experience in the aerospace and/or defense industry.
In-depth knowledge of ISO 9001, AS9100, NADCAP standards, and certification processes.
Experience with quality improvement tools such as Six Sigma, FMEA, Root Cause Analysis, and SPC.
Strong leadership, communication, and project management skills.
Experience with internal and external audits, including customer and regulatory audits.
Proficiency in quality software systems and data analysis tools.

Nice To Haves

Six Sigma Green or Black Belt certification.
Experience with NADCAP, ITAR, or other aerospace/defense compliance programs.
Familiarity with ERP and QMS software platforms.

Responsibilities

Oversee implementation, maintenance, and continual improvement of the QMS in accordance with ISO 9001 and AS9100.
Ensure product quality through inspection, testing, and validation processes.
Lead management reviews, including scheduling meetings, gathering and analyzing quality data, preparing reports, documenting outcomes, following up on action items, and driving QMS improvements.
Facilitate quality improvement initiatives such as Kaizen, Six Sigma, and other lean methodologies.
Lead cross-functional teams to identify inefficiencies, improve processes, and reduce waste.
Benchmark performance against industry standards and implement best practices.
Map core business processes and identify quality-critical steps to ensure process integrity and product compliance.
Report quality metrics, audit findings, non-conformances, and improvement initiatives to senior leadership.
Advise senior management on quality risks, opportunities, and strategic quality planning.
Analyze trends, metrics, and root-cause data to support data-driven decisions.
Conduct training on QMS principles, procedures, and tools.
Conduct monthly internal audits to verify compliance with applicable standards in areas controlled by the QMS.
Promote a quality-focused culture through communications, workshops, and employee engagement.
Assign and oversee quality roles and responsibilities across departments.
Communicate with customers about quality concerns, resolve complaints, and support customer satisfaction.
Lead non-conformance investigations and corrective actions, ensuring timely resolution.
Supervise quality teams and collaborate with engineering and production.