Quality Manager, CSA Logistics

Carrier•Atlanta, GA

5d•$96,000 - $192,000•Hybrid

About The Position

Carrier Global Corporation is hiring a Quality Manager, CSA Logistics, to establish and govern logistics quality controls that prevent shipping damage, rework, transit claims, and customer disruption across Carrier distribution centers, freight carriers, and third-party logistics (3PL) partners. Reporting to the Senior Manager, Operational Excellence, the role oversees quality standards, field audits, and corrective-action governance across Climate Solutions in the Americas. It aims to make logistics quality a source of competitive advantage and validated savings. The position leads investigations into shipping and handling damage, standardizes packaging and load-quality practices, analyzes claims and damage data, and works with Procurement and Transportation teams on corrective actions. It also reports quality outcomes to executive leadership, manages departmental budgets, supervises professional team members, and leads materials and inventory audits. The role is based at Carrier’s Atlanta Digital Hub and follows a hybrid schedule of three days in the office and two days remote per week. Domestic travel within the United States of up to 25% may be required. The annual salary range is $96,000–$192,000, with eligibility for short-term cash incentives subject to plan requirements. Benefits include healthcare, retirement benefits, paid time off and leave, disability and life insurance, tax-advantaged accounts, and tuition assistance; availability may vary based on location and eligibility.

Requirements

Bachelor’s degree in Quality, Engineering, Supply Chain, or Logistics.
At least 3 years of experience in quality management, distribution center operations, warehousing, freight transportation, or logistics operations.
At least 2 years of experience leading and executing quality audit programs, root-cause investigations, and corrective and preventive action (CAPA) governance.

Nice To Haves

Demonstrated ability to supervise, lead, and develop professional team members.
Comfort and effectiveness presenting quality metrics and operational findings to senior executive leadership.
Ability to travel domestically within the United States up to 25% for site audits and supplier reviews.
Ability to fulfill the hybrid work schedule of 3 days in office and 2 days remote per week at the Atlanta Digital Hub in Atlanta, Georgia.
American Society for Quality (ASQ) certification or Lean Six Sigma certification.
Deep technical expertise in transit packaging engineering, ASTM/ISTA testing standards, and load securement methodology.
Experience managing 3PL provider quality performance and commercial claims resolution.
Familiarity with enterprise ERP and WMS environments such as SAP.

Responsibilities

Establish, govern, and maintain logistics quality standards, formal audit frameworks, and corrective-action governance across internal distribution centers, carrier partners, and 3PL providers.
Lead shipping and handling damage investigations across distribution networks and transportation modes to identify root causes.
Standardize industrial packaging specifications, palletization configurations, transit securement, and load-quality protocols.
Analyze claims data, return trends, and damage metrics to quantify financial exposure and validate prevention savings.
Partner with Procurement and Transportation teams to drive commercial and operational corrective actions with freight providers.
Track and report audit compliance, defect recurrence rates, and customer delivery quality outcomes to executive leadership.
Prepare and manage departmental quality budgets to support financial efficiency and resource optimization.
Supervise professional team members, establish clear objectives, and drive continuous improvement in logistics deployment.
Lead materials and inventory audits to ensure inventory integrity and product availability.