Quality Manager

Strategic Resources • Washington, DC

3d

About The Position

Strategic Resources, Inc. (SRI), an international provider with more than 38 years of experience in federal, military, and commercial markets, is seeking a Quality Control Manager to provide services in support of the MFLC Program. The program provides confidential counseling, consultation, outreach, and program management to support the readiness, resilience, and well-being of eligible military service members, their families, and survivors. Its proactive, embedded model deploys licensed counselors at military installations in the United States and in more than 25 foreign countries.

The Quality Control Manager manages contract quality activities, including data collection and reporting; oversees quality assurance programs, metrics, reports, and data; supports compliance with personnel credentialing and training requirements; facilitates communication among contractor management, counselors, and Government stakeholders; and identifies and implements process improvements. Additional tasks may be assigned as needed.

Requirements

• At least five years of supervisory experience.
• At least five years of experience managing operational efficiencies and quality standards, including quality control and quality assurance, for projects or programs of similar complexity and scope.
• Master’s degree in Social Work or a similar field.

Nice To Haves

• Two years of experience in a mental health field such as social work, psychology, marriage and family therapy, or counseling, and a current license at the independent practice level.
• Certification in quality assurance, Six Sigma, program management, or a related field.
• Two years of experience working with Department of War (DoW) organizations and/or military experience.

Responsibilities

• Manage all aspects of contract quality, including data collection and reporting.
• Ensure quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards.
• Ensure compliance with credentialing and training requirements for all personnel.
• Support effective communication between contractor management, counselors, and Government stakeholders.
• Identify and implement process improvements to maintain high standards of operational quality for counselors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager