Quality Manager

Luster National•San Francisco, CA

About The Position

Luster is seeking Quality Managers for future roles supporting large, complex heavy civil infrastructure programs, including highways, roads, bridges, bus and rail transit, international airports, and water/wastewater projects delivered through traditional and alternative methods. These roles lead the program quality assurance function by establishing quality standards, auditing implementation of approved quality control plans, and ensuring nonconformances are resolved and closed. Luster’s quality management system is ISO 9001:2015 certified. This is a future-opportunity talent-pool posting, not a specific currently available position. Applications and interviews are conducted in advance of hiring needs, and selected candidates are activated in the specialty-area talent pool and notified first when a project need arises. The Quality Manager develops and maintains program quality management systems and documentation, reviews designers’ and contractors’ plans, audits their quality programs, oversees nonconformance and corrective-action processes, verifies testing and inspection programs, and coordinates quality surveillance across disciplines. The role also evaluates design quality records, analyzes performance data, reports to program leadership, delivers quality training, and coordinates quality requirements through procurement, construction, testing, commissioning, and turnover. The expected salary range is $110,000–$185,000 per year ($53–$89 per hour). Luster states that the range may vary based on factors including experience, skills, education, certifications, licenses, and geographic location. The position includes the benefits listed in the job posting. The role is subject to applicable background-check and drug-test requirements after a conditional offer. Luster is an E-Verify employer and provides equal employment consideration without regard to protected status.

Requirements

Bachelor’s degree in civil engineering, construction management, construction engineering, quality management, or a related field, or an equivalent combination of education and experience.
At least 10 years of quality management experience on large (over $500 million), complex heavy-civil infrastructure projects.
Experience developing and administering quality management system documentation aligned with ISO 9001:2015, including quality plans, procedures, and audit programs.
Experience leading quality assurance audits and driving nonconformances and corrective actions to documented closure.
Experience reading construction drawings, specifications, and industry codes such as ASTM, ACI, and AWS.
Experience with industry-standard quality and project management information software, such as Kahua, Unifier, e-Builder, or Primavera P6.
Proficiency with Microsoft Office Suite/Office 365, including tools such as Outlook, Teams, Word, and PowerPoint.
Excellent written and verbal communication and interpersonal skills.
Excellent multitasking and organizational skills.
Collaborative mindset that fosters teamwork, trust, and positive relationships.
Curiosity, problem-solving abilities, and commitment to continuous improvement.

Nice To Haves

Master’s degree in civil engineering, construction management, construction engineering, or quality management.
Active professional certifications such as ISO 9001:2015 Lead Auditor, CQA or CQE (ASQ), and/or Lean Six Sigma Green Belt or Black Belt.
Experience leading the owner’s quality assurance function on a program exceeding $1 billion in construction value.
Experience establishing a program quality management system in a new program office, including the quality manual, procedure set, and audit schedule.
Experience auditing a contractor’s or designer’s quality control program and holding that organization accountable to its approved plan.
Experience overseeing quality across multiple sectors on the same program, such as roadway, structures, trackwork, airfield, or water and wastewater facilities.
Experience overseeing materials testing and special inspection programs, including laboratory qualification and independent assurance testing.
Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Responsibilities

Develop and maintain the program quality management system, including the quality manual, procedures, and forms, aligned with ISO 9001:2015 and contract requirements.
Review quality control plans and inspection and test plans submitted by designers and contractors, confirming compliance with contract requirements before covered work begins.
Audit designer and quality control programs against approved plans and report whether they are being followed in practice.
Oversee nonconformance reporting from identification through disposition, corrective action, and verified closure, keeping the log current and visible to the program team.
Verify that materials testing, special inspection, and independent assurance testing are performed by qualified laboratories and personnel, and that results are traceable to the work covered.
Coordinate quality surveillance across all disciplines on the assigned program.
Evaluate design quality by reviewing the designer’s checking and quality control records and confirming submittals have completed those checks before review.
Lead root cause analysis on recurring defects and rework when applicable, and drive corrective and preventive actions to closure.
Analyze quality performance data and report audit status, trends, and open nonconformances to program leadership.
Deliver quality orientation and training to program staff, designers, and other personnel.
Coordinate quality requirements through procurement, construction, testing, commissioning, and turnover, and confirm record documentation supports acceptance and closeout.