Quality Manager

Printpack•Bloomington, IN

3d•Onsite

About The Position

Printpack is seeking a Quality Manager for its Bloomington manufacturing facility. The Quality Manager owns the facility’s quality function and serves on the Plant Leadership Team, overseeing lab operations, customer relationships, ISO management systems, and continuous improvement. This leadership role supports customers and associates while driving operational performance and product quality. The role leads and improves ISO 9001 and ISO 22000 quality management systems; oversees QC lab operations, calibration, and test method development; and manages customer complaints, root-cause analysis, corrective and preventive actions, supplier quality issues, and incoming material performance. The Quality Manager supports new product commercialization by setting quality standards from development through launch, leads and develops the quality team, and serves as the plant’s primary quality contact for customers, auditors, and suppliers. The position follows a standard Monday–Friday schedule with flexibility for plant operations, audits, and customer needs. It requires navigating manufacturing areas, occasional lifting up to 50 pounds, and PPE in designated areas. Travel is up to 25% for customer and supplier visits, audits, and cross-site activities.

Requirements

Quality assurance experience in a manufacturing environment.
Demonstrated experience administering an ISO 9001 system.
Experience with food safety systems such as ISO 22000, SQF, or equivalent.
Working knowledge of statistical quality control and lean manufacturing principles.
Ability to stand, walk, and navigate manufacturing areas.
Ability to lift up to 50 pounds occasionally.
Ability to wear required PPE in designated areas, including hearing protection, safety glasses, and steel-toe shoes.
Ability to travel up to 25% for customer visits, supplier visits, audits, and cross-site activities.
Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

Experience with ISO 22000, SQF, or equivalent food safety systems.
Knowledge of control charts, capability studies, measurement system analysis, and data-driven decision-making.
Experience applying structured problem-solving and lean tools to reduce variability and improve performance.
Experience managing QC lab operations, calibration programs, and test procedure accuracy.
Experience developing quality teams and training associates in defect recognition, quality tools, and statistical methods.

Responsibilities

Lead and continuously improve ISO 9001 and ISO 22000 Quality Management Systems.
Oversee QC lab operations, calibration programs, and test method development.
Drive customer complaint resolution, root-cause analysis, and corrective and preventive actions.
Manage supplier quality issues and incoming material performance.
Champion continuous improvement and lean manufacturing initiatives across the plant.
Support new product commercialization by establishing quality standards from development through launch.
Lead, coach, and develop a high-performing quality team.
Serve as the plant’s primary quality contact for customers, auditors, and suppliers.
Administer, audit, and improve quality and food safety systems.
Manage customer and supplier relationships, including complaint investigations, scorecards, and supplier claims.
Build team capability in defect recognition, quality tools, and statistical methods.