Quality Manager

SSW Advanced Technologies•Sweetwater, TN

6d•$0 - $100,000

About The Position

SSW Advanced Technologies, LLC is a growing multinational supplier to global appliance OEMs, with more than 70 years of expertise and innovation. The company designs and sells components and systems for residential appliances, commercial refrigeration, HVAC, retail display, and home/office organizational markets. As a key member of the Quality Team, the Quality Manager leads execution and deployment of the organization’s Strategic Quality Plan in collaboration with plant leadership and serves as the Management Representative for the Quality Management System. The role manages quality resources to maintain a continuous flow of quality products aligned with internal standards, industry best practices, regulations, and customer requirements. It provides quality leadership to customers, suppliers, and internal stakeholders. The position manages the Plant Quality Department, customer and supplier quality interfaces, problem resolution, QMS implementation and improvement, audit and compliance activities, product launches, quality metrics, and process documentation. The Quality Manager may stop processes or product deliveries when non-conformance, safety, or environmental risks are identified. The role requires availability to work at the office Monday through Friday and travel when required. The work takes place in office and manufacturing plant environments, frequently indoors, with occasional exposure to high or cold temperatures, loud noises, and fumes.

Requirements

Bachelor's degree in engineering or a technical discipline from an accredited institution.
At least seven years of experience in a manufacturing quality role.
At least five years in a supervisory or leadership capacity within a manufacturing environment.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Excellent communication, interpersonal, and listening skills.
Experience with ISO and auditor certifications.
Strong knowledge and experience with APQP, Control Plans, FMEA, GD&T, MSA, PPAP, and SPC.
Expertise in problem solving using 8D methodologies, including Is-Is Not, Fishbone Diagrams, Brainstorming, Affinity Diagrams, and 5 Why analysis.
Availability to go to the office Monday through Friday.
Willingness to travel when required.
Detailed and hands-on oriented.

Nice To Haves

Six Sigma Green Belt, Black Belt, or Master Black Belt certification.
Lean Six Sigma certification.
Relevant certifications such as CMQ/OE or CQE.

Responsibilities

Lead execution and deployment of the organization’s Strategic Quality Plan in collaboration with plant leadership.
Serve as the Management Representative for the Quality Management System.
Manage the quality/customer interface to ensure requirements are understood, met, and exceeded.
Oversee resolution of internal and customer-identified issues and ensure timely closure using standard reporting tools such as 8D or customer-specific reports.
Monitor customer scorecard performance and engage relevant departments in root cause analysis and corrective actions.
Manage the Plant Quality Department, including daily operations, budget, resource allocation, employee assessment and development, and supplier management.
Lead implementation, verification, and continuous improvement of applicable Quality Management Systems.
Provide leadership and support for new product launches and process development, including Plant APQP activities and Customer and Supplier PPAP.
Oversee or participate in internal quality audits and ensure compliance with relevant industry standards, including ISO 9001.
Monitor PPAP documentation to ensure customer specifications are satisfied in new or modified products and processes.
Analyze organizational quality metrics, conduct managerial reviews, and develop action plans to address gaps.
Participate in product development and launch activities, including identifying customer expectations, manufacturing considerations, and ongoing production testing.
Approve process-related quality documentation, including Control Plans, Standard Work Instructions, and deviations.
Validate laboratory testing and verification activities for products and processes.
Confirm daily production startup verification, including Poka-Yoke checks.
Initiate and authorize product containment activities.
Publish and secure approval of Standard Work Instructions with trained containment personnel.
Ensure gaging and measurement tools are in place and verified via MSA.
Conduct Measurement Systems Analysis verification for measuring devices used in production.
Stop processes or product deliveries when non-conformance, safety, or environmental risks are identified.
Maintain ongoing professional development and stay current with quality management best practices.