Quality Manager

Pratt Industries•Macungie, PA

18d

About The Position

The Quality Manager leads plant Continuous Improvement initiatives and directs the plant Quality Management System. The role provides leadership, planning, communication, and coaching to support safe production of high-quality products that meet customer needs cost-effectively. It ensures compliance with the company Mission Statement, Quality Policy, customer guidelines, and agreements, and works to ensure products and services meet quality requirements. The position also supports customer-focused operations, regulatory compliance, and a safe working environment.

Requirements

College degree in manufacturing, engineering, logistics, or equivalent work experience.
Experience in a variety of manufacturing areas, such as production and logistics.
Competence with MS Office and statistical software.
Leadership and management skills, including systemic problem solving and implementation of root-cause solutions.
Ability to handle multiple complex priorities and balance them according to business impact.
Coaching, motivating, mentoring, and team-development skills, including setting expectations, tracking and communicating results, and fostering accountability.
Strong written, oral, and communication skills; excellent listening skills; and ability to translate operational issues into corrective-action procedures.
Creative, change-oriented approach and Continuous Improvement process skills.
Strong ability to learn; high energy, assertiveness, and self-starter approach.

Nice To Haves

Experience in quality system management or corrugated manufacturing leadership.
Previous ISO certification.

Responsibilities

Direct the Quality Management System at the plant.
Drive Continuous Improvement to improve costs, quality, and service.
Drive plant accountability for vendor performance tracking, customer complaint resolution and disposition, investigation of critical in-process and finished-product defects, and generation and analysis of quality data and reports.
Ensure customer feedback is addressed promptly and complaints are acted upon using root cause analysis and corrective action.
Ensure product quality by establishing and managing systems for “right first time” performance and incorporating this philosophy into Continuous Improvement teams.
Think strategically and actively participate in plant and company processes.
Build and retain a customer-focused environment for internal and external customers.
Follow plant Good Manufacturing Practices (GMPs) and standard operating procedures (SOPs), and manage and oversee Continuous Improvement programs.
Communicate quality-function needs to the Production Manager and/or Plant Manager and local management team as needed.
Develop and analyze methods to reduce or avoid costs, improve products, and ensure a safe working environment.
Prepare legal notices, postings, and reports required by government and regulatory bodies.
Comply with company policies and procedures.
Perform additional duties as assigned by management.