Quality Manager

Superior Energy Services Careers•Broussard, LA

25d

About The Position

The Quality Manager oversees the Quality Management System (QMS), audits, inspections, and quality investigations. The role maintains knowledge of industry standards, customer requirements, and inspection techniques; supports continual improvement; and ensures products and operations comply with applicable internal, customer, and industry requirements. The Quality Manager supervises and educates QA/QC Coordinators, supports Marketing and Operations with quality reviews, and reports to the NAM Director of Quality.

Requirements

Strong understanding of quality systems.
Ability to explain complex concepts to entry-level employees.
Familiarity with common quality standards.
Basic understanding of quality engineering and statistical techniques.
Thorough understanding of the quality audit process and related techniques.
Working knowledge of API quality and product standards and the ISO-9000 series of quality system standards, including implementation, qualification, and maintenance of these programs.
Working knowledge of temporary pipework and related industry standards.
Working knowledge of computer software.
Ability to understand and comply with Safety and Environmental requirements.
Excellent written and verbal communication skills.
Ability to manage and complete multiple tasks accurately and promptly.
Self-motivated, with the ability to prioritize work independently and establish goals and objectives with little to no supervision.
Ability to read, analyze, and interpret general business periodicals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedures, and effectively present information and responses to groups of managers and customers.
Ability to apply general to advanced mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

Serve as the point of contact for customer or Certification Body audits.
Lead or assign auditors and subject matter experts for internal, external, vendor, and critical supplier audits.
Collect and interpret quality data to support continual improvement of the Quality Management System.
Assist with the annual QMS Management Review, including establishing and maintaining annual Quality Objectives.
Assist with developing and maintaining QMS documents, including the QMS Manual, Work Instructions, and QA Forms.
Serve as QMR and conduct customer- and critical-supplier-related investigations.
Supervise QA/QC Coordinators.
Review customer tenders and quality documents to assess whether Workstrings International can meet applicable customer quality requirements.
Review and approve customer Quality Control Plans and revisions.
Review and approve Quality System Procedures and Process Control Plans.
Direct and educate QA/QC Coordinators to ensure product quality meets internal, customer, and industry standards.
Assign routine Quality Assurance Operational Inspections.
Direct QA/QC Coordinators in monitoring inspection and testing results to maintain control over materials, facilities, and products, and interpret the data.
Serve as liaison for third-party monitor requests during outgoing inspections.
Monitor third-party offsite outgoing inspections as required.
Review damage resulting from third-party inspections of company-owned pipe and tools, onsite and offsite.
Monitor operational compliance with customer specifications.
Direct investigations of internal and customer incidents.
Perform other duties as assigned by the NAM Director of Quality.