Quality Manager
About The Position
The Quality Manager manages, plans, coordinates, and directs the quality assurance team and quality management system to ensure continuous production of products consistent with established standards. The role maintains and improves a quality management system based on ISO 9001 and/or IATF 16949, ensuring customer requirements are met and customer satisfaction is enhanced. The position leads quality assurance activities across customer requirements, audits, problem solving, testing, qualifications, investigations, statistical analysis, training, and continuous improvement. It also provides organizational leadership, supports effective teams, and may oversee staffing, budgets, schedules, and planning for a unit or department.
Requirements
- Bachelor’s degree in a related field plus 5 years of related work experience, or 10 years of related work experience.
- Familiarity and experience with ISO 9001.
- Detail-oriented task performance using strong language and math skills.
- Strong written and oral communication skills.
- Extensive expertise in the specified area.
- Ability to work with people from diverse cultures and backgrounds.
Nice To Haves
- Experience with IATF 16949.
Responsibilities
- Maintain and improve the quality management system based on ISO 9001 and/or IATF 16949.
- Review customer requirements for internal changes, quotations, and orders to ensure compliance with accepted requirements.
- Direct and manage internal and external audits of the QMS, systems, and manufacturing processes.
- Lead structured problem-solving activities for quality escapes, customer complaints, internal product nonconformances, audit findings, and QMS compliance gaps.
- Coordinate with engineering, sales, planning, and operations on testing, qualifications, investigations, and other quality assurance work.
- Develop and analyze statistical data and product specifications to assess current standards and establish proposed quality and reliability expectations for finished products.
- Develop and implement methods for monitoring work activities and communicating their status to management, customers, and other stakeholders.
- Plan, promote, and organize training related to product quality and reliability.
- Investigate and adjust customer complaints regarding quality, as needed.
- Provide feedback on and promote organizational strategy and vision.
- May recruit, hire, and train staff; evaluate employee performance; and recommend or initiate promotions, transfers, and disciplinary action.
- Interpret and enforce company policy and explain how employees impact business strategy.
- Support and create effective teams, units, and work environments.
- May set direction for a major, multifunctional unit or department.
- Manage unit or department budgets, schedules, and planning.
- Participate in continuous improvement efforts and support implementation of new ideas.
- Give and receive feedback effectively.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
