Quality Manager

Mérieux NutriSciences • Salt Lake City, UT

2d • Onsite

About The Position

The Quality Manager develops, maintains, and communicates laboratory quality assurance systems by ensuring that laboratory procedures are performed within specified quality guidelines. The main purpose of these activities is to ensure that quality requirements are implemented adequately and the quality system is reviewed, improved, and updated. Also to ensure that in-process reworks are reduced and accuracy of results and customer satisfaction is improved. The incumbent directly reports to the Regional Quality Manager.

Requirements

• Must have a general knowledge of microbiology and chemistry, obtained from a related degree or job experience, to analyze and interpret quality control data accurately.
• May lead a team of administrative / Quality staff.
• The Quality Manager gets direction from the Lab Director, Regional Quality Manager and Division Vice President.
• The incumbent works toward general and/or quality system goals and objectives established by laboratory management.
• The method of attaining the goals is determined by the incumbent in accordance with Standard Operating Procedures.
• The assigned tasks must be completed within an established time frame to maintain the requirements of the quality system.
• The incumbent has frequent contact with laboratory personnel in all departments to coordinate quality assurance programs.
• The incumbent has frequent contact with customer and accreditation bodies to coordinate quality assurance programs.
• Attention to Detail: Precision in quality checks and documentation.
• Communication Skills: Clear reporting of quality issues.
• Continuous Improvement: Commitment to enhancing processes.
• Knowledge of Quality Standards: Understanding industry and regulatory standards.
• Problem-Solving Skills: Identifying and resolving quality issues.
• Project Management: Overseeing quality initiatives.
• Analytical Skills: Evaluating data to improve quality.
• Team Collaboration: Working well with colleagues.
• Technical Proficiency: Using quality management tools.
• Ethical Judgment: Making decisions with integrity and fairness.
• Compliance with Quality Standards: Adherence to industry regulations.
• Effective Quality Audits: Conducting thorough quality checks.
• Continuous Process Improvement: Enhancing quality processes.
• Positive Stakeholder Feedback: Satisfaction from involved parties.
• Accurate Quality Reporting: Precise documentation of quality issues.
• Effective Problem Resolution: Quick resolution of quality issues.
• High-Quality Outputs: Superior products or services.
• Strong Team Collaboration: Productive teamwork.
• Timely Delivery of Quality Projects: Meeting deadlines.
• Successful Implementation of Quality Initiatives: Efficiently executing quality improvements.

Responsibilities

• Develop, establish, and maintain all quality-related documents (Manuals, Procedures, Work Instructions, Charts, Guidelines).
• Prepare internal quality audit programs and conduct internal audits as per approved schedules in accordance with pertinent quality documents and prepare all the corresponding documents and reports.
• Check randomly and systematically that the quality system is documented, effective, updated, and understood and adhered to by the staff.
• Monitor quality activities and evaluate agreed corrective actions for effectiveness.
• Participate in the implementation of internal quality control programs, evaluation of the results, and in the establishment of the internal repeatability and reproducibility of standard methods.
• Carry out thorough investigations of quality failures, complaints, and make recommendations for correction and improvement as necessary.
• Maintain external standards and update the method database on an ongoing basis.
• Manage the internal and external calibration program and review records.
• Establish control limits for all tests and determine uncertainty of measurement where applicable.
• Participate in customer, regulatory, and Accreditation Body audits and maintain the approval status.
• Organize management review and IQA meetings and prepare all relevant information (e.g., internal audit findings, external assessments, quality investigations, quality checks, quality charts, complaints, etc.).
• Conduct in-house training sessions on total quality management, the quality system, and related issues.
• Analyze and report to management the status of external proficiency program results, follow up to ensure close-out of any non-conformances, and conduct follow-up audits.
• Responsibility and authority in conjunction with the Lab Director: (a) to cease specific analyses when evidence from the quality system indicates the process is not in control and the quality of the results are compromised as a result of the non-conformances and (b) to authorize the restart of work and communicate the resumption of work to Corporate Sales and Quality groups.
• Maintain knowledge of LIMS that is required to complete job responsibilities.
• Other related duties as assigned.
• At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
• Optional 401(k) plan with employer matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree