Quality Manager

Superior Energy Services • Houston, TX

2d

About The Position

The Quality Manager will maintain knowledge of changes in industry standards, customer requirements, and inspection techniques. This role serves as the point of contact for customer or Certification Body audits and is responsible for collecting and interpreting quality data to assist in the continual improvement of the Quality Management System. The Quality Manager will also assist with the Quality Management system annual Management Review, including maintaining and establishing annual Quality Objectives, and assist with the development and maintenance of all QMS Documents (QMS Manual, Work Instructions and QA Forms). This position serves as QMR to conduct customer and critical supplier related investigations and supervises QA/QC Coordinators. The role involves reviewing customer tenders and quality documents to support Marketing and Operations, ensuring Workstrings International has the capabilities to meet customers applicable quality requirements. Additionally, the Quality Manager reviews and approves development and revisions of Quality Control Plans, Quality System Procedures, and Process Control Plans. This role directs and continually educates QA/QC Coordinators to ensure the quality of products are consistent with established internal, customer, and industry standards, assigns routine Quality Assurance Operational Inspections, and directs QA/QC Coordinators to monitor results of inspection and testing activities. The Quality Manager serves as a liaison for 3rd party monitor requests during outgoing inspections, monitors third-party offsite outgoing inspections, and reviews damages resulting from 3rd party inspections of Company-owned pipe/tool(s). This role monitors operational compliance with Customer specifications and directs the investigation of internal and customer incidents. Other duties as assigned by the NAM Director of Quality.

Requirements

• Strong understanding of quality systems.
• Ability to explain complex concepts to entry level employees.
• Familiarity with popular or common quality standards.
• Basic understanding of quality engineering and statistical techniques.
• Thorough understanding of the quality audit process and related techniques.
• Working knowledge of API quality and product standards.
• Working knowledge of ISO-9000 series of quality system standards and the implementation, qualification and maintenance of these programs.
• Working knowledge of temporary pipework, and related industry standards.
• Working knowledge of computer software.
• Understand and comply with all Safety and Environmental requirements.
• Excellent written and verbal communication skills.
• Capable of managing and completing multiple tasks accurately and expeditiously.
• Self-motivated with the ability to prioritize work independently and establish goals and objectives with little to no supervision.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and responses to groups of managers and customers.
• Ability to apply general to advanced mathematical concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Maintain knowledge of changes in industry standards, customer requirements, inspection techniques.
• Serve as the point of contact for customer or Certification Body audits.
• Lead and/or assign auditors and subject matter experts for internal, external audits, and vendor/critical supplier audits.
• Collect and interpret quality data to assist in continual improvement of the Quality Management System.
• Assist with Quality Management system annual Management Review, including maintaining and establishing annual Quality Objectives.
• Assist with the development and maintenance of all QMS Documents (QMS Manual, Work Instructions and QA Forms).
• Serve as QMR to conduct customer and critical supplier related investigations.
• Supervise QA/QC Coordinators.
• Review customer tenders and quality documents to help support Marketing and Operations, ensuring Workstrings International has the capabilities to meet customers applicable quality requirements.
• Review and approve development and revisions of Quality Control Plans for customers.
• Review and approve Quality System Procedures and Process Control Plans.
• Direct and continually educate QA/QC Coordinators to ensure the quality of products are consistent with established internal, customer and industry standards.
• Assign routine Quality Assurance Operational Inspections.
• Direct QA/QC Coordinators to monitor results of inspection and testing activities to ensure continuous control over materials, facilities, and products and interprets data.
• Serve as liaison for 3rd party monitor request during outgoing inspections.
• Monitor third party offsite outgoing inspections as required.
• Review damages resulting from 3rd party inspections of Company-owned pipe/tool(s) onsite & offsite.
• Monitor operational compliance with Customer specifications.
• Direct investigation of internal incidents and customer incidents.
• Other duties as assigned by the NAM Director of Quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed