Quality Manager

All 5's Construction•Henderson, NV

19d

About The Position

The Quality Manager owns All 5's quality program across every trade the company self-performs. This program-level role develops and continuously improves the quality plans, procedures, standards, and metrics that project teams use in the field. In partnership with Operations, Preconstruction, Safety, and QA/QC leadership, the manager translates contract, specification, code, and client requirements into trade and project quality plans and inspection and test plans, incorporating them into planning from pursuit through turnover. The role monitors quality performance across the project portfolio, prevents defects and rework, and escalates risks affecting quality, schedule, cost, or client commitments. The position is primarily office-based, with periodic jobsite visits for audits, project reviews, and client meetings. Periodic travel to regional locations may be required. It is an exempt position and does not qualify for overtime pay. Physical requirements include sitting for 5–8 hours and standing, walking, or moving around for 1–4 hours during an 8-hour day; occasionally lifting 15 pounds; wearing required personal protective equipment on jobsite visits; and accessing and navigating offices and jobsites.

Requirements

Typically 8–12 years of quality program or project planning experience.
Demonstrated experience writing and implementing self-perform quality plans, Inspection and Test Plans, and quality procedures across multiple trades and projects.
Experience managing a quality program across a portfolio of projects, including program-level metrics, audits, and reporting.
Working knowledge of applicable industry standards, building codes, and testing and special inspection requirements across self-perform trades.
OSHA 30 certification required.
Proficiency with construction quality management software and Microsoft Office.
Strong planning and technical writing skills, including the ability to translate contract, specification, and code requirements into clear, practical quality plans.
Ability to manage a quality program across multiple concurrent projects and changing priorities.
Ability to analyze trends, root causes, and metrics to drive continuous improvement.
Ability to conduct training and presentations for project teams, leadership, and clients.
Sound judgment to identify program-level quality risks and recognize when quality, schedule, cost, or client commitments require escalation.
Proactive, solutions-based approach with strong follow-up and attention to detail.
Clear communication, documentation, and follow-through consistent with All 5's values.
Ability to meet the stated physical requirements: sit for 5–8 hours and stand, walk, or move around for 1–4 hours during an 8-hour day; occasionally lift 15 pounds; wear required PPE on jobsite visits; and access and navigate offices and jobsites.

Nice To Haves

Commercial construction and self-perform experience strongly preferred.
Relevant industry quality, testing, or special inspection certifications preferred, or required within a timeframe established by All 5's.
Bachelor's degree in Construction Management, Engineering, or a related field preferred; equivalent relevant experience may be considered.

Responsibilities

Own and maintain the All 5's Quality Management Program in alignment with its Corporate Quality Management Plan, including standard procedures, forms, checklists, and metrics for all self-perform trades.
Write self-perform quality plans for each trade, defining work methods, material receiving and installation verification, tolerances, testing and inspection needs, and acceptance criteria.
Develop project-specific Quality Management Plans and Inspection and Test Plans during preconstruction and project start-up, tailoring them to contract, specification, and client requirements.
Integrate quality planning into project and program schedules, including hold points, mock-ups, first-work inspections, third-party testing, special inspections, and owner and commissioning milestones.
Participate in pursuits, estimating, and buy-out to identify quality requirements, scope gaps, testing and inspection costs, staffing needs, and QA/QC responsibilities among the General Contractor, trade partners, and testing agencies.
Align self-perform quality plans with client, General Contractor, and owner QA/QC programs, commissioning requirements, and documentation and turnover standards.
Hand off quality plans to project teams at start-up and establish expectations with Project Managers and Superintendents responsible for field execution.
Plan and lead program-level quality audits and drive corrective action on audit findings.
Establish deficiency, nonconformance, corrective action, and preventive action processes; monitor closure and trends across the program.
Establish quality metrics and dashboards, including deficiency rates, first-time inspection pass rates, rework cost, test results, and punch-list closure; report performance and trends to the Executive Director | Safety, QA/QC and All 5's leadership.
Analyze trends, root causes, and rework costs across projects and trades to prioritize program improvements.
Set program standards for testing, special inspection, and third-party agency coordination, and maintain relationships with testing agencies and inspectors.
Define quality documentation and record-retention standards, including inspection reports, test results, certifications, as-builts, and closeout and warranty documentation.
Develop and deliver quality training for project teams, Superintendents, Foremen, and craft employees on quality protocols, procedures, and lessons learned.
Capture lessons learned across projects and incorporate them into standard procedures, preconstruction planning, and future quality plans.
Represent the All 5's quality program to clients, General Contractors, owner representatives, and design teams during pursuits, interviews, and project reviews.