Quality Manager

Lockwood Industries, LLC dba Fralock•Los Angeles, CA

32d•$100,000 - $160,000•Onsite

About The Position

The Quality Manager provides hands-on leadership for all Quality Assurance and Quality Control activities within a printed circuit board manufacturing environment serving the medical and aerospace industries. This role is accountable for product quality, customer satisfaction, departmental staffing and priorities, and the effective implementation and continuous improvement of the site’s Quality Management System in accordance with ISO 13485, AS9100, customer-specific requirements, and other applicable standards. Working closely with Production, Engineering, Supply Chain, and other cross-functional partners, the Quality Manager leads structured problem-solving and corrective action initiatives, drives improvements in manufacturing processes and the cost of poor quality, and promotes a culture of quality, compliance, and accountability. As a visible and engaged leader on the manufacturing floor, this position develops the Quality team through ongoing coaching, mentoring, training, clear performance expectations, and practical guidance that strengthens employees’ technical capabilities and problem-solving skills through a data-driven approach.

Requirements

Must have excellent written and verbal skills. Ability to read, analyze, and interpret general business information. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to manage and solve problems involving a few concrete variables in standardized and complex situations.
Ability to read and interpret engineering drawings in accordance with GD&T standards.
Strong knowledge of quality processes within a manufacturing environment.
Proficiency in ERP systems and Microsoft Suite for tracking, reporting, and data management.
Must have knowledge to apply complex use of databases/spreadsheets.
Ability to complete the planning of workflow and meetings.
Must have solid analytical skills and solution-driven thinking. Able to use large amounts of data to make strategic decisions.
Ability to apply continuous improvement and lean principles to enhance efficiency and productivity.
Experience with KPI tracking, performance metrics, and data analysis to support operational improvements.
Prior leadership experience.
Bachelors (B.S.) degree in manufacturing engineering, or related field and seven (7) to ten (10) years experience in a regulated environment (ISO 9001, AS9100, and/or ISO 13485).
Minimum of 7 + years of diversified and progressively responsible experience in small or medium-sized manufacturing shops.
Experience managing ERP systems (e.g., Made-2-Manage).
Experience with ISO 9000, AS9100, and/or ISO 13485 Standards.
This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Nice To Haves

Working knowledge of AS9100 quality standards and requirements.
Knowledge of Lean Manufacturing and 5S practices.
Root Cause Analysis, SPC, Lean Manufacturing, experience utilizing Minitab.
Six Sigma Green belt or Black Belt Certified.
ASQ Certified Quality Engineer.
Experience in aerospace, semiconductor, medical and automotive industry.

Responsibilities

Lead the implementation, maintenance, and continual improvement of the site’s Quality Management System in accordance with ISO 13485, AS9100, customer requirements, and applicable regulatory and industry standards.
Ensure quality procedures, work instructions, inspection criteria, records, and supporting documentation remain accurate, effective, and current.
Monitor Quality Management System performance and communicate trends, risks, priorities, and improvement opportunities to site leadership.
Support quality planning activities for new products, process changes, customer requirements, and manufacturing transfers.
Lead structured root-cause analysis and corrective and preventive action activities using appropriate quality and problem-solving methodologies.
Oversee the timely investigation, documentation, and closure of nonconformances, internal corrective actions, customer corrective actions, and supplier corrective actions.
Ensure corrective actions address underlying causes, include appropriate verification of effectiveness, and prevent recurrence.
Use data and quality metrics to identify adverse trends and drive measurable improvements in product and process quality.
Lead efforts to reduce scrap, rework, returns, defects, and other contributors to the cost of poor quality.
Lead the Material Review Board process and maintain an effective review cadence for the timely disposition of nonconforming materials by using the right tools and with a properly documented procedure that is followed.
Ensure Returned Material Authorizations, Nonconformance Reports, customer complaints, and related quality records are investigated and resolved appropriately.
Serve as a key quality contact for customers regarding product quality concerns, corrective actions, quality requirements, and improvement initiatives.
Support product and process qualifications, first-article activities, and customer-specific quality documentation, as required.
Maintain an appropriate sense of urgency when addressing customer concerns while ensuring responses are accurate, thorough, and supported by objective evidence.
Develop and maintain the internal audit schedule and ensure identified findings are addressed effectively and on time.
Plan and support supplier or vendor audits based on performance, risk, and business requirements.
Lead or support customer, registrar, and regulatory audits, including preparation, coordination, response, and corrective action follow-up.
Ensure audit findings and compliance concerns are communicated appropriately and resolved through documented action plans.
Maintain readiness for customer and third-party audits by promoting consistent adherence to documented processes and quality requirements.
Collaborate with Operations, Engineering, Supply Chain, Program Management, and other functions to resolve quality concerns and support business objectives with a sense of urgency.
Participate in new product introduction, process development, change control, risk management, and continuous improvement activities.
Recommend and implement improvements to manufacturing methods, equipment, inspection processes, operating procedures, and working conditions.
Support the development and monitoring of departmental budgets, staffing plans, performance measures, and resource requirements.
Follow all safety standards and procedures, including PPE requirements for a manufacturing environment.
Maintain an organized, clean, and safe work area using safety standards and expectations.
Other duties as needed or assigned by management.
Directly supervises non-exempt and exempt employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing cross training matrix and plan.