Quality Manager

Zurn Elkay Water Solutions•Galesburg, IL

55d•Onsite

About The Position

The Quality Manager is responsible for overseeing the entire Quality Management System (QMS) for Intellihot platform. This position tracks and continually improves operational processes to maximize design intent of fit, form, and function for components, products, and services to meet or exceed customer expectations. The Quality Manager provides Quality leadership in all processes from New Product Development/Introductions, sourcing, purchasing, receiving, manufacturing and assembly support, sustaining engineering, audits, Tech Services, and through returned goods. This position provides metrics development and assessment for awareness and continual improvement, supports operations through Managing Job Specific Work Instructions and part programming, and focus on building a proactive, preventative quality culture, leading quality assurance teams, driving continuous improvement, and reducing costs related to defects.

Requirements

Bachelor’s Degree required; Bachelor of Engineering, Quality Management, or a related field.
5-10 years of progressive experience in Quality, 5+ years experience in a leadership role.
Proficiency with Microsoft Office (Excel, Word, PowerPoint).
Demonstrated experiences in corrective actions, root cause analysis (5 Whys, Fishbone), FMEA, and control plans.
Proficiency with ISO standards such ISO 9001.
Ability to read, analyze, and interpret technical procedures, drawings, specifications, and governmental regulations.
Understanding of Measurement Tools Calibration.
Demonstrated leadership capability with a proven track record of leading, developing, and influencing both direct and matrixed teams to achieve strategic business objectives and drive organizational success.
Exceptional ability to influence, align, and motivate cross-functional stakeholders, fostering collaboration and driving consensus to deliver desired business outcomes in complex environments.
Strong presentation, facilitation, and organizational skills, with the ability to effectively communicate complex concepts, engage diverse audiences, and manage multiple priorities with precision and efficiency.
Excellent verbal and written communication, documentation, and analytical problem-solving skills, with a demonstrated ability to identify issues, develop practical solutions, and drive continuous improvement.
Quality Management Systems, Auditing, APQP & PPAP, Root Cause Analysis, Statistical Analysis, Manufacturing Processes, Non-Conformance and Corrective Actions and Supplier Development.
Data Driven Decision Making and Risk Management.
Detailed Report Writing, Audit Summaries and Negotiating with Suppliers to Adopt Quality Improvements/Corrective Actions.
Attention to Detail, Adaptability and Continuous Improvement Mindset.

Responsibilities

Manage and continuously improve the QMS to align with lean manufacturing principles, ensuring it supports product quality, operational efficiency, and regulatory compliance.
Lead cross-functional quality initiatives that drive measurable improvements in compliance, productivity, and risk mitigation.
Serve as the primary point of contact for regulatory inspections and audits.
Maintain up-to-date knowledge of applicable regulations and ensure organizational practices remain compliant.
Lead efforts to identify and address compliance gaps proactively.
Utilize data-driven methods (e.g., Lean Manufacturing, Six Sigma, SPC) to improve process capability, reduce waste, and improve quality KPIs.
Investigate quality deviations, lead Corrective and Preventive Action (CAPA) processes, and manage customer complaints to ensure high-quality delivery.
Collaborate with various department staff to provide data about current quality levels and expertise for maintaining and improving the quality of work and products.
Develop, implement, and maintain incoming inspection procedures and sampling plans based on risk and product criticality.
Analyze inspection data and generate reports to track quality trends, KPIs, and target continuous improvement.
Manage quality team through mentoring and coaching, while creating and implementing quality training procedures.
Proactively identify and mitigate risks to product quality and safety.
Perform other duties as assigned.