Quality Manager

Jabil • Memphis, TN

6d

About The Position

The Quality Manager leads and continuously improves the site's quality management systems, quality engineering processes, and compliance programs. The role ensures customer, regulatory, and business requirements are met while fostering quality, operational excellence, and continuous improvement across the manufacturing operation. It provides leadership for quality assurance strategies, audit readiness, new product introduction quality planning, corrective action programs, and quality system compliance.

Requirements

• Bachelor's degree in Engineering, Technology, Quality, Manufacturing, or a related discipline.
• At least 10 years of progressive quality leadership experience within a manufacturing environment.
• Experience leading quality organizations, quality systems, and continuous improvement initiatives.
• Advanced knowledge of APQP and PPAP.
• Strong root cause analysis expertise using 8D methodology, 5 Whys, Ishikawa (Fishbone) diagrams, and FMEA.
• Lean Six Sigma Green Belt or Black Belt certification, with demonstrated experience leading DMAIC improvement projects.
• Strong knowledge of ISO 9001 quality management systems and regulatory compliance requirements.
• Experience conducting Measurement Systems Analysis (MSA), including Gauge R&R studies.
• Working knowledge of Geometric Dimensioning & Tolerancing (GD&T).
• Experience utilizing Coordinate Measuring Machines (CMM).
• Knowledge of pressure vessel testing standards.
• Experience with ERP systems such as SAP, Oracle, or comparable platforms.
• Experience utilizing Manufacturing Execution Systems (MES).
• Understanding of torque fundamentals and production assembly quality requirements.
• Strong analytical and problem-solving capabilities.
• Experience with quality auditing, supplier quality management, and corrective action processes.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Equivalent combinations of education, training, and experience may be considered.

Nice To Haves

• Master's degree.
• Experience in highly regulated manufacturing environments.
• Knowledge of ISO 13485, TS16949/IATF 16949, and ISO 14001 standards.
• Experience with product validation and process validation activities.
• Proficiency with data visualization and analytics tools such as Power BI or Tableau.
• Experience with digital torque management systems and automated vision inspection databases.
• Strong leadership, coaching, and talent development skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Provide leadership and support for plant and company safety initiatives.
• Manage the development, implementation, and maintenance of quality evaluation and control systems that comply with customer, regulatory, and company requirements.
• Lead inspection, testing, and validation strategies to ensure product quality and process effectiveness.
• Develop and implement methods for evaluating the precision and accuracy of products, processes, and production equipment.
• Drive statistical analysis to assess product nonconformance, identify root causes, and improve quality performance.
• Lead internal and external quality audits, ensuring deficiencies are identified, corrected, and prevented from recurring.
• Ensure corrective and preventive actions (CAPA) are effectively implemented and documented in accordance with customer and regulatory expectations.
• Develop sustainable, measurable, and repeatable business process improvements that enhance quality and operational performance.
• Monitor and maintain compliance with applicable quality standards and certifications, including ISO 9001, ISO 13485, ISO 14001, TS16949, and customer-specific requirements as applicable.
• Lead APQP activities and oversee PPAP submissions for new product introductions.
• Partner with cross-functional teams to establish quality requirements and robust manufacturing processes for new products.
• Exchange best practices and quality knowledge across Jabil sites and global operations.
• Generate and maintain quality system documentation, including Device Master Records (DMR), Design History Files (DHF), validation protocols, and customer-required documentation.
• Ensure initial and ongoing validation activities comply with applicable GMP and quality system requirements.
• Prepare and communicate quality metrics, trends, and continuous improvement initiatives to leadership teams.
• Lead and develop quality engineering and quality assurance personnel while fostering a culture of accountability and continuous improvement.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive compensation and benefits package.
• Career growth opportunities within a global manufacturing leader.
• Exposure to advanced manufacturing technologies and world-class quality systems.
• A collaborative and innovative work environment focused on operational excellence.
• Opportunities to drive meaningful business impact through quality leadership and continuous improvement initiatives.
• Professional development, training, and advancement opportunities across Jabil's global network.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior