Quality Manager

Bureau Veritas•Chicago, IL

11d

About The Position

The Quality Manager oversees the quality assurance function for building automation systems (BAS), industrial control systems, PLCs, SCADA systems, and instrumentation across the full project lifecycle. The role provides leadership and oversight to ensure compliance, manage QA teams and processes, and drive consistent quality standards across multiple projects or a portfolio. The position may focus on controls, QA, or commissioning specialization and includes frequent travel to client and project sites across the United States. The role develops quality policies, procedures, standards, project quality plans, inspection and testing protocols, and acceptance criteria. It oversees QA personnel, audits and regulatory compliance, quality documentation, design governance, supplier quality, corrective and preventive actions, and quality metrics. Depending on specialization, work may include audits of control system installations and programming; management of FAT/SAT and commissioning activities; maintenance of an ISO 9001:2015 QMS; supplier qualification; or coordination of system startup, operator training, and handover. The position requires travel by plane, motor vehicle, or train approximately 75–90% of the time, with frequent extended trips and onsite assignments that may last up to three consecutive weeks. Field work involves exposure to outdoor weather, moving mechanical components, and energized electrical components, among other conditions. The job also includes office/offsite duties and the ability to work remotely.

Requirements

Associate’s or bachelor’s degree in Engineering, Engineering Technology, Automation, Electrical Technology, or a related field.
At least 5 years of experience with industrial controls, automation systems, commissioning, or quality assurance.
Experience with PLC, DCS, SCADA, BAS, or industrial automation systems.
Valid driver’s license with no significant motor vehicle report violations.
Ability to write reports, business correspondence, and standard operating procedures.
Ability to present information clearly and respond effectively to clients, peers, and technical staff.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide range of technical instructions and manage abstract and concrete variables.
Proficiency with computers and standard software, including word processing, spreadsheets, and project management tools.
Proficiency with PLC platforms such as Allen-Bradley, Siemens, or Schneider; SCADA and HMI systems; and BAS platforms such as Johnson Controls, Siemens, Trane, or Honeywell.
Knowledge of control system installation standards and commissioning processes.
Ability to read and interpret P&IDs, electrical schematics, control panel drawings, network diagrams, and sequences of operation.
Knowledge of quality systems, including ISO 9001; auditing and compliance verification; root-cause analysis and problem-solving; team leadership and people management; and quality metrics and data analysis.
Professional written and verbal communication, attention to detail, organizational skills, ability to motivate and direct people, time management, critical thinking, active listening, and ability to work independently and in a team environment.
Ability to meet the physical demands of the job, including field activities and safe operation of a motor vehicle.
Ability to travel approximately 75–90% of the time, including frequent extended travel and overnight stays.

Responsibilities

Develop and establish controls QA policies, procedures, standards, and quality management frameworks aligned with ISO 9001, industry standards, and client requirements.
Define inspection protocols, testing methodologies, and acceptance criteria; establish quality metrics, KPIs, and performance benchmarks.
Manage quality budgets and resource allocation.
Assign and prioritize QA activities across projects; provide technical guidance and mentorship, conduct performance reviews, and plan professional development for QA personnel.
Ensure staff competency and maintain certifications.
Conduct internal audits, review audit findings, track corrective actions, and ensure compliance with OSHA, industry codes, and client requirements.
Maintain quality documentation systems and records, and prepare compliance reports for management and clients.
Establish document-control procedures for controls drawings, sequences, and submittals; participate in design reviews and constructability assessments; ensure traceability between specifications and field implementation.
Analyze quality trends, defects, rework costs, and performance against industry standards; lead root-cause investigations and implement corrective and preventive action programs.
Present quality performance to senior management and clients.
Qualify control system vendors and equipment suppliers; establish supplier quality requirements and acceptance criteria; review inspection reports and performance data; manage supplier corrective actions and quality agreements.
Develop project-specific Quality Assurance Plans, inspection and testing schedules, risk-based QA resource allocations, acceptance criteria, and punch-list procedures.
Provide timely customer service and proactive solutions to client and stakeholder needs; protect confidential company information; follow company policies, procedures, and work instructions; and maintain a safe and clean work environment.
For controls specialization, develop controls QA procedures and standards; assign inspection, testing, and documentation activities; audit PLC/DCS installations, programming, wiring, and network infrastructure; manage FAT/SAT, point-to-point testing, loop testing, and commissioning support; track defect rates, pass rates, and rework costs; and manage corrective actions for control system failures.
For QA specialization, develop and maintain the ISO 9001:2015 QMS and organizational standards; audit QMS compliance and project quality plans; manage corrective and preventive action requests; lead root-cause investigations; monitor metrics and prepare recurring reports; qualify suppliers; and coordinate training, competency management, and certification programs.
For commissioning specialization, develop commissioning plans and procedures; coordinate pre-commissioning, commissioning, and post-commissioning; manage FAT, SAT, point-to-point testing, loop checks, and functional performance testing; lead startup and troubleshooting; coordinate operator training and documentation handover; track schedules and budgets; coordinate across project teams and clients; and monitor post-startup performance.
Supervise employees directly or indirectly, including training employees and planning, assigning, and directing work.
Travel to client and project sites across the United States, including overnight and extended stays as project needs require.