Quality Manager

Genpak LLC•Longview, TX

About The Position

The Quality Manager is responsible for implementing and managing Genpak’s Quality Assurance initiatives at an assigned plant. The role carries out responsibilities with consideration for safety, cost, efficiency, timeliness, and production of quality products within specifications. It is highly collaborative and requires strong organizational, follow-up, and communication skills, as well as the ability to build relationships with corporate teams, plant manufacturing personnel, vendors, and customers. The Quality Manager monitors the Quality Management System and its processes and procedures to maintain alignment with food safety, regulatory, customer, and corporate quality standards. The role oversees inspection and testing of materials and products, testing equipment and calibration, QA Technician activities, quality information systems, and the facility’s corrective and preventive action process. It leads continual improvement and investigations of quality issues and customer complaints, using data analysis and Lean Six Sigma tools to reduce waste and downtime. The position facilitates food safety programs, including HACCP, GMP, allergen control, lot traceability, internal auditing, and sanitation. It leads the manufacturing group during regulatory, SQF, and customer audits and visits; oversees development, implementation, review, and maintenance of the SQF system; and leads quality and food safety training, including new-hire orientation and annual refresher training. The role reports to the Corporate Quality Manager and directly supervises the Quality Technician and Quality Inspector.

Requirements

Bachelor of Science degree in Science, Engineering, Mathematics, or Business Management, or equivalent experience.
Minimum 10 years of Quality leadership experience.
Minimum 5 years of management experience.
Demonstrated experience analyzing data and solving problems.
Computer skills in QA software and other company systems.
Strong interpersonal skills to train, communicate, and lead effectively.
Knowledge of Microsoft Office and familiarity with database applications.
Ability to understand and analyze statistical data and characteristics, including hypothesis testing, process capability (Cpk and Ppk), and SPC.
Ability to correctly use gauging equipment.
Thorough knowledge of food safety requirements, including SQF and GMP compliance and certification requirements.
Ability to understand, interpret, and ensure compliance with customer-specific audits.
Ability to perform root cause analysis and implement corrective actions to drive improvement.
Ability to prioritize multiple duties, meet deadlines and performance standards, respond to emergencies, and work under pressure without loss of efficiency or composure.
Effective written and verbal communication, record-keeping, management-of-change, and training skills.
Ability to build relationships with internal and external customers, motivate and train others, delegate responsibility, receive instruction, and work with self-direction.
Ability to work an 8-hour shift, with overtime as required.
Must be able to sit constantly, stand and/or walk frequently, speak and hear constantly, and use fingers, hands, and arms constantly.

Nice To Haves

Infinity QS experience.
Six Sigma Green Belt certification or higher.
Knowledge of GMP compliance and certification requirements.
Experience with plastics processing machinery and/or knowledge of physical properties and behaviors.

Responsibilities

Monitor the Quality Management System, including its processes and procedures, to maintain alignment with food safety, regulatory, customer, and corporate quality standards.
Assess quality-system performance to ensure effectiveness and efficiency.
Lead the food safety audit team, including pest control, glass and brittle plastics, and GMP spot audits.
Oversee facility inspection and testing of materials and products to ensure they meet quality standards.
Manage facility testing equipment, including calibration, and manage QA Technicians’ daily activities.
Continuously improve testing methods, procedures, frequency, and equipment based on ongoing analysis.
Lead the team in continual improvement and address quality issues to minimize waste and downtime, using tools such as FMEA, 8D, 5 Why, control charts, and SPC.
Manage the facility’s CAPA process and investigate customer complaints according to the complaint process.
Oversee QA information systems for accurate recording and tracking of quality issues; review and analyze data to support process improvement.
Work with the Process Team department to create process limits and review the Infinity QS database for adherence to specifications.
Facilitate food safety programs, including HACCP, GMP, allergen control, lot traceability, internal auditing, and sanitation.
Lead the manufacturing group during regulatory audits, SQF audits, and customer audits or visits.
Oversee the development, implementation, review, and maintenance of the SQF system and take appropriate action to protect its integrity.
Communicate information necessary for effective implementation of the SQF system to relevant personnel.
Lead quality and food safety training, including new-hire orientation and annual refresher training.
Maintain records and documentation for internal and external audits, including SPC, GMP, SQF, and customer-specific documents.
Create processes, ensure compliance, and train employees on standard operating procedures relating to policies, procedures, and third-party GMP audits.
Comply with company policies and procedures and support and exemplify safety programs and standards.