Quality Manager

TSI, Inc. • Shoreview, MN

2d • $130,000 - $150,000 • Onsite

About The Position

The Quality Manager provides strategic and operational leadership for quality across TSI Shoreview ensuring customer experience, product performance and operational excellence remain at the center of business decisions. This role is responsible for driving a culture of quality excellence and customer-centricity by translating customer feedback field experience, and quality insights into meaningful improvements across products, processes, and services. The Quality Manager leads TSI’s Shoreview's Quality Management System (QMS), quality assurance, quality control, supplier quality, and quality improvement initiatives. Working closely with Operations, Engineering, Product Development, Supply Chain, Sales, and Customer Support, this position develops and executes strategies that strengthen product quality, improve customer satisfaction, reduce organizational risk, and help drive sustainable business performance.

Requirements

• Bachelor’s degree in Engineering, Manufacturing, Quality, Operations or a related technical field.
• 7+ years of progressive experience in quality engineering, quality systems, manufacturing quality, or operational excellence.
• Minimum of 2 years’ experience leading quality teams and driving cross-functional quality improvement initiatives in a manufacturing environment.
• Experience managing quality systems and ISO 9001 compliance activities.
• Experience leading continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
• Working knowledge of quality management systems and continuous improvement methodologies including ISO 9001, Lean, and Six Sigma.
• Knowledge of manufacturing quality processes, quality standards, and process improvement techniques.
• Knowledge of quality planning and risk assessment tools such as DFMEA, PFMEA, root cause analysis, and corrective action methodologies.
• Proficiency with statistical analysis tools.
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Nice To Haves

• Experience with ISO 17025 and IECEX 60079.
• ASQ Certified Quality Manager/OE (CQM/OE), Certified Quality Engineer (CQE), or Six Sigma Black Belt certification.
• Experience in precision measurement, instrumentation, or similarly regulated manufacturing industries (semiconductor, environmental monitoring, industrial hygiene).
• Familiarity with QMS/document control software platforms.

Responsibilities

• Lead and continuously improve TSI’s quality strategy, systems, standards, and processes to ensure products, services, and customer experiences consistently meet organizational and customer expectations.
• Drive a culture of quality excellence, customer-centricity, and continuous improvement across the organization by partnering with leaders to align quality initiatives with customer and business needs.
• Serve as the primary point of contact for customer quality concerns, leading investigation, resolution, communication, and follow-through to improve customer satisfaction and strengthen customer relationships.
• Lead quality improvement initiatives and corrective actions that enhance product quality, operational effectiveness, and the overall customer experience.
• Analyze customer feedback, field quality data, warranty performance, and quality trends to identify improvement opportunities and drive sustainable solutions.
• Partner with suppliers and internal stakeholders to improve supplier quality performance, address quality concerns, and improve customer experience.
• Support new product development activities and sustaining engineering efforts by ensuring quality requirements and customer expectations are effectively incorporated into product and process designs.
• Coordinate quality audits, maintain compliance with applicable standards, and serve as a key contact for external quality organizations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and promote a culture of quality through the organization.
• Oversee calibration management and measurement system processes to ensure accuracy and traceability to NIST standards in support of TSI's precision measurement products.
• Establish, monitor, and report on key quality performance metrics to drive accountability and continuous improvement.
• Recruit, develop, and retain high-performing quality team.
• Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Conduct performance evaluations and support compensation and talent planning processes.
• Foster employee engagement, accountability, and professional growth.
• Build quality capabilities through training, mentoring, and knowledge sharing.

Benefits

• Competitive market salary from $130,000 - $150,000 per year depending on qualifications and experience.
• Additional bonus opportunities may be available and awarded at the discretion of the Company.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, paid holidays, and paid floating holidays.
• Life insurance, employee assistance program (EAP), and professional development opportunities.
• Dress for your day policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager