Quality Manager

Freudenberg Group • Bristol, NH

81d

About The Position

Working at Freudenberg: We will wow your world!

Requirements

• Bachelor degree required.
• 5 years of experience in a manufacturing environment.
• 5 years of Quality Experience
• Must be computer proficient in standard Microsoft software programs.
• Must be able to maintain confidentiality in all aspects of the function.
• Must have excellent communications skills (oral, written and presentation) skills.
• Must be able to maintain effective working relationship with associates, managers along with outside business associates and contacts.

Responsibilities

• Develop and improve Systems and Processes: Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs
• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis
• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement
• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts
• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively
• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction
• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits
• Engages in Corporate Quality Initiatives: Actively participates in scheduled Quality meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines
• Delivers Comprehensive Quality Training: Ensures the delivery of required Quality training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level