Quality Manager

Robinson•De Pere, WI

23d

About The Position

The Quality Manager is responsible for enhancing and administering a Quality Management System compliant with ISO 9001, ASME, AWS, and UL requirements. The role coordinates the development, application, maintenance, and continuous improvement of quality systems, collaborating with others and developing internal skills to implement improvements. The position oversees the Quality department, supports quality activities across manufacturing and related functions, and requires travel to other Robinson facilities.

Requirements

Bachelor’s degree or equivalent, with 5+ years in manufacturing, or equivalent education and experience.
At least 3 years of manufacturing experience.
Proficiency in Microsoft Word, Excel, Visio, and PowerPoint, or similar software.
Knowledge of lean manufacturing, Six Sigma, 5S, DMAIC, project management, value-stream mapping, business process improvement, and auditing.
Ability to collaborate on teams and foster a positive work environment.
Strong time-management and multitasking skills.
Ability to translate quality requirements into product specifications.

Nice To Haves

Ability to collaborate with internal and external departments.
Strong mathematical and analytical skills and keen attention to detail.
Excellent blueprint reading and interpretation skills.

Responsibilities

Establish, monitor, and measure key quality performance indicators.
Collaborate with internal and external customers to uphold and implement quality objectives.
Exercise stop-work authority in manufacturing and escalate issues to the COO.
Facilitate Quality Management System improvements and corrective actions.
Write, review, approve, update, and track document revisions for accuracy.
Investigate returned goods, determine disposition and re-inspection needs, issue reports, approve closures, and analyze trends to reduce corrective actions.
Communicate with customers about complaints, process changes, specifications, and projects.
Lead internal quality audits with guidance from senior staff.
Enhance the non-conforming system; lead investigations, determine dispositions and corrective actions, and provide trend feedback to management.
Support Purchasing with supplier management and audits.
Conduct root-cause and trend analyses and issue periodic quality reports.
Assist pre-manufacturing, manufacturing, and inspection teams with procedural issues using statistical and capability analysis.
Provide quality assurance expertise in calibration, incoming materials, document control, and quality control.
Participate in customer and ISO audits.
Supervise Quality Assurance Technician tasks and review work as applicable.
Train personnel in equipment use, inspection, statistical methods, processes, and quality systems.
Work with department leads to improve quality performance and customer satisfaction.
Ensure relevant training for effective quality system management.
Oversee the Quality department.
Travel to other Robinson facilities.