Quality Manager
About The Position
The Quality Manager provides plant-level leadership for quality assurance and quality performance at Reynolds Consumer Products’ manufacturing facility in Jacksonville, Illinois. The role develops and maintains quality plans, standards, controls, and programs to support product quality, customer requirements, regulatory compliance, and continuous improvement. It collaborates with Production, Development, Purchasing, customers, suppliers, and the Management Team to maintain product supply, support new product introductions, address quality issues, and improve quality performance. The manager leads the Quality Assurance function, guides technical staff, develops team capabilities, and uses performance data to identify and drive sustainable improvements. The position oversees quality assurance and quality control goals, policies, procedures, systems, inspection and product release programs, and related documentation. It supports supplier and customer quality activities, ensures compliance with applicable standards and legislation, and, where applicable, follows SQF and GMP practices and programs for safe food packaging. The role also monitors and analyzes quality performance, identifies training needs, delivers training, and prepares technical and management systems reports.
Requirements
- BA/BS degree in Engineering, Statistics, or a related field, or an equivalent combination of education and relevant work experience sufficient to perform the essential functions of the position.
- At least 4 years of experience in a manufacturing and/or Quality Assurance environment.
- Experience with quality systems and standards, inspection sampling methods, auditing, and manufacturing processes.
- Prior team management experience and a proven track record of developing, coaching, and mentoring a diverse staff.
- Excellent written and verbal communication skills, including presentation skills and the ability to communicate and influence at all organizational levels.
- Self-directed, with the ability to work in a fast-paced environment with multiple accountabilities and internal customers.
- Demonstrated ability to lead, develop, and challenge a diverse group of managers and leaders to meet or exceed performance expectations.
- Strong analytical and organizational skills, with attention to detail.
- Passion for continuous improvement.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with ISO 9000 or other quality systems.
Responsibilities
- Promote quality achievement and performance improvement throughout the organization.
- Develop, implement, communicate, and maintain a quality plan that brings the Company’s Quality Systems and Policies into compliance with quality system requirements.
- Organize and manage the quality assurance function in cooperation with customers and the Company’s Management Team; serve as a member of the Management Team.
- Implement goals, objectives, policies, procedures, and systems pertaining to Quality Assurance and Quality Control.
- Work with Production and Development teams to maintain product supply and support new product introductions.
- Manage and maintain quality inspection and product release programs for incoming and in-process materials and components, processes, and finished goods.
- Ensure tests and procedures are understood, carried out, and evaluated; investigate product modifications when necessary.
- Assess company and supplier product specifications against customer requirements.
- Supervise technical staff conducting tests and checks.
- Work with Purchasing staff to establish quality requirements for external suppliers.
- Liaise with customers’ auditors to ensure corrective actions are executed and customer specifications are met.
- Establish standards of service for customers or clients and prepare explanatory documents such as customer charters.
- Ensure compliance with national and international standards and legislation.
- Establish and maintain controls and documentation procedures.
- Where applicable, comply with SQF and GMP practices and programs to ensure safe food packaging products, and report food safety problems to authorized personnel.
- Monitor performance by gathering relevant data and producing statistical reports.
- Collate and analyze performance data and charts against defined parameters.
- Identify quality-related training needs and deliver training.
- Write technical and management systems reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
