Quality Manager

Employee Magnets•Fort Worth, TX

11d

About The Position

The Quality Manager establishes, implements, and maintains the company’s quality management systems in accordance with company directives and processes, ensuring customer satisfaction with service and repair. The role oversees the Quality team and supports compliance with customer, internal, ISO 9001, and regulatory or legal requirements. It monitors and reviews internal processes, analyzes failures and customer complaints, coordinates corrective and preventive actions, maintains quality documentation, prepares reports, and drives continual improvement activities. The manager also oversees supplier performance and audits, develops quality-awareness training, and communicates quality results and corrective actions to internal and external customers. The position also implements warehouse-efficiency and cost-reduction programs, analyzing issues that affect products and deliveries and supporting cost-efficient merchandise flow. It coordinates with operations and systems specialists on corrective actions and shop-floor improvements, maintains and approves employee timecards, and supports inventory management and allocation. Supervisory duties include hiring and training employees, organizing team schedules and work, conducting performance evaluations, and handling discipline or termination in accordance with company policy. The role promotes a positive, safe work environment and maintains relationships with customers, suppliers, and business partners.

Requirements

Bachelor’s degree in business, engineering, or a science-related field.
Knowledge of ISO 9001, ISO 14001, and ISO 45001 standards, processes, and procedures.
Advanced Microsoft Office skills, including Word, Excel, and PowerPoint.
English as a primary or secondary language.
Computer knowledge, including functionality and technical interaction of sub-assemblies.
Ability to organize and categorize work priorities clearly and complete assigned tasks.
Ability to read and follow written instructions and ideas.
Ability to repeatedly and coordinately use hands, wrists, and fingers to operate a computer keyboard and other small handheld tools.
Hands-on approach, ambition, and drive to succeed.
Goal-oriented, with the ability to achieve results through teamwork.
Ability to tolerate moderate to high noise levels in a warehouse environment.
Ability to walk extensively while working and walking the facilities; reach above shoulder height; bend or stoop below the waist; perform repetitive wrist, hand, or finger movements; and occasionally lift up to 25 pounds.

Nice To Haves

Lean Six Sigma Green Belt certification.

Responsibilities

Establish, implement, and maintain quality management systems according to company directives and processes.
Ensure the Quality Management System conforms to customer, internal, ISO 9001, and regulatory or legal requirements.
Support the Quality team in ensuring products and processes meet quality-management-system requirements.
Manage monitoring, measurement, and review of internal processes, particularly those affecting the quality of organizational outputs.
Stay current on standards, regulations, laws, issues, and news related to product and service quality.
Analyze failures and perform corrective and preventive actions in response to internal and external customer complaints.
Coordinate the creation and maintenance of company quality documentation, including manuals and procedures.
Continuously improve quality-assurance processes and procedures.
Ensure timely resolution of supplier failures and associated corrective and preventive actions.
Prepare weekly, monthly, and quarterly quality-assurance reports.
Lead continual-improvement activities, including 5S and Kaizen lean methods.
Develop training to build quality awareness.
Manage supplier performance and conduct or coordinate audits.
Attend or host meetings with internal and external customers to present quality results and corrective actions.
Coordinate corrective actions with operations teams and shop-floor enhancements with the systems specialist to reduce or eliminate human error.
Maintain and approve employee timecards.
Implement warehouse-efficiency and cost-reduction programs, analyzing areas contributing to product and delivery issues.
Support efficient and productive warehouse merchandise flow, inventory management, and merchandise allocation.
Build and maintain a positive work environment supported by open feedback and two-way communication.
Promote the company culture and foster a healthy and safe work environment focused on associate well-being.
Maintain and strengthen internal and external customer and supplier relationships, and communicate and work effectively with business partners.
Hire and train new employees; organize and oversee assigned team schedules and work; conduct timely, constructive performance evaluations; and handle discipline and termination in accordance with company policy.