Quality Manager

Jabil • Memphis, TN

5d

About The Position

At Jabil, the Quality Manager leads and continuously improves the site's quality management systems, quality engineering processes, and compliance programs. The role ensures customer, regulatory, and business requirements are met while promoting quality, operational excellence, and continuous improvement throughout manufacturing operations.

The position provides leadership for quality assurance strategies, audit readiness, new product introduction quality planning, corrective action programs, and quality system compliance. It also leads and develops quality engineering and quality assurance personnel and works with cross-functional teams and Jabil sites to strengthen quality practices.

Requirements

• Bachelor's degree in Engineering, Technology, Quality, Manufacturing, or a related discipline.
• Minimum of 10 years of progressive quality leadership experience in a manufacturing environment.
• Experience leading quality organizations, quality systems, and continuous improvement initiatives.
• Advanced knowledge of APQP and PPAP.
• Root cause analysis expertise using 8D methodology, 5 Whys, Ishikawa (Fishbone) diagrams, and FMEA.
• Lean Six Sigma Green Belt or Black Belt certification and demonstrated experience leading DMAIC improvement projects.
• Strong knowledge of ISO 9001 quality management systems and regulatory compliance requirements.
• Experience conducting Measurement Systems Analysis (MSA), including Gauge R&R studies.
• Working knowledge of Geometric Dimensioning & Tolerancing (GD&T).
• Experience utilizing Coordinate Measuring Machines (CMM).
• Knowledge of pressure vessel testing standards.
• Experience with ERP systems such as SAP, Oracle, or comparable platforms.
• Experience utilizing Manufacturing Execution Systems (MES).
• Understanding of torque fundamentals and production assembly quality requirements.
• Strong analytical and problem-solving capabilities.
• Experience with quality auditing, supplier quality management, and corrective action processes.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Equivalent combinations of education, training, and experience may be considered.

Nice To Haves

• Master's degree.
• Experience in highly regulated manufacturing environments.
• Knowledge of ISO 13485, TS16949/IATF 16949, and ISO 14001 standards.
• Experience with product validation and process validation activities.
• Proficiency with data visualization and analytics tools such as Power BI or Tableau.
• Experience with digital torque management systems and automated vision inspection databases.
• Strong leadership, coaching, and talent development skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Provide leadership and support for plant and company safety initiatives.
• Manage the development, implementation, and maintenance of quality evaluation and control systems in compliance with customer, regulatory, and company requirements.
• Lead inspection, testing, and validation strategies to ensure product quality and process effectiveness.
• Develop and implement methods for evaluating the precision and accuracy of products, processes, and production equipment.
• Drive statistical analysis initiatives to assess product nonconformance, identify root causes, and improve quality performance.
• Lead internal and external quality audits and ensure deficiencies are corrected and prevented from recurring.
• Ensure corrective and preventive actions (CAPA) are implemented and documented according to customer and regulatory expectations.
• Develop sustainable, measurable, and repeatable business process improvements that enhance quality and operational performance.
• Monitor and maintain compliance with applicable quality standards, certifications, and customer-specific requirements.
• Lead APQP activities and oversee PPAP submissions for new product introductions.
• Partner with cross-functional teams to establish quality requirements and robust manufacturing processes for new products.
• Exchange quality knowledge and best practices across Jabil sites and global operations.
• Generate and maintain quality system documentation, including Device Master Records (DMR), Design History Files (DHF), validation protocols, and customer-required documentation.
• Ensure initial and ongoing validation activities comply with applicable GMP and quality system requirements.
• Prepare and communicate quality metrics, trends, and continuous improvement initiatives to leadership teams.
• Lead and develop quality engineering and quality assurance personnel, fostering accountability and continuous improvement.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive compensation and benefits package.
• Career growth opportunities within a global manufacturing leader.
• Exposure to advanced manufacturing technologies and world-class quality systems.
• Collaborative and innovative work environment focused on operational excellence.
• Opportunities to drive business impact through quality leadership and continuous improvement.
• Professional development, training, and advancement opportunities across Jabil's global network.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior