Quality Manager

Sanoh America, Inc • Archbold, OH

58d • Hybrid

About The Position

The Quality Manager is responsible for managing the plant quality function to ensure customer expectations and quality-related business goals are met. This involves developing and maintaining an effective quality system, tracking and reporting quality metrics, ensuring compliance with ISO/TS 16949 requirements, and maintaining excellent customer relations.

Requirements

• Bachelor’s Degree in a technical or business-related field, or equivalent experience
• Minimum of 4 years’ quality, engineering, or manufacturing experience
• Minimum of two years’ supervisory / management experience
• Strong interpersonal skills, including written and verbal communication
• Knowledge of ISO/TS Quality systems development and maintenance
• Financial planning and monitoring
• Organizational and time management skills
• Ability to manage multiple projects and deadlines
• Analytical and problem-solving skills
• Proficiency in MS-PowerPoint, MS-Excel, and MS-Word
• Good data collections and analysis skills
• Good supervisory skills (conflict management, performance management, etc.)
• Basic understanding of business planning / budgeting

Responsibilities

• Manage the plant quality function by developing an effective quality system, ensuring all associates know their role within the system, and verifying that all elements of the system are followed appropriately.
• Ensure all quality-related business goals are met by facilitating the tracking and reporting of all quality metrics, verifying that all Quality Dep’t. associates are aware of appropriate monitoring and measuring processes, working with personnel both inside and outside of the quality function to address gaps, and monitoring and maintaining the departmental budget.
• Ensure all customer expectations are met by understanding all requirements (including IPPAARs and IPPs), clearly establishing those expectations with all associates, facilitating the communication of any customer issues to all affected associates, and working with all Plant functions to identify and address any gaps that exist.
• Ensure Plant’s compliance with all ISO/TS 16949 requirements by managing an effective auditing system, regularly auditing processes and procedures, and identifying and addressing any gaps that are discovered.
• Ensure excellent customer relations by being responsive to all customer inquiries, being an effective liaison between the customers and all Plant / Corporate functions, and verifying customer expectations are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager