Quality Manager

Genpak LLC•Charlotte, NC

12d

About The Position

The Quality Manager is responsible for implementing and managing Genpak’s Quality Assurance initiatives at an assigned plant. The role ensures work is completed with consideration for safety, cost, efficiency, timeliness, and production of quality products within specifications. It is highly collaborative and requires strong organizational, follow-up, and communication skills, as well as the ability to build relationships with corporate teams, plant manufacturing staff, vendors, and customers. The Quality Manager monitors the plant’s Quality Management System and food safety programs, oversees inspection and testing of materials and products, leads quality and food safety improvement efforts, and maintains systems for recording and analyzing quality information. The position leads manufacturing teams through regulatory, SQF, and customer audits; oversees the development and maintenance of the SQF system; and provides quality and food safety training. The role reports to the Corporate Quality Manager and has the Quality Technician and Quality Inspector as direct reports.

Requirements

Bachelor of Science in Science, Engineering, Mathematics, or Business Management, or equivalent experience.
Minimum 10 years of quality leadership experience.
Minimum 5 years of management experience.
Demonstrated experience analyzing data and solving problems.
Computer skills in QA software and other company systems.
Strong interpersonal skills to train, communicate, and lead effectively.
Knowledge of Microsoft Office and familiarity with database applications.
Strong understanding of quality monitoring systems.
Strong understanding of statistical analysis, including hypothesis testing, process capability (Cpk and Ppk), and SPC.
Ability to read, understand, and analyze statistical data and characteristics.
Ability to correctly use gauging equipment.
Thorough knowledge of food safety requirements, including compliance and certification requirements for SQF and GMP.
Ability to understand, interpret, and ensure compliance with customer-specific audits.
Ability to prioritize multiple duties, meet deadlines, respond to emergencies, communicate effectively, build relationships, maintain records, manage change, train, motivate, delegate, and work under pressure.
Ability to work an 8-hour shift with overtime as required; sit constantly; stand and/or walk frequently; speak and hear constantly; and use fingers, hands, and arms constantly.
Ability to comply with company policies and procedures and support safety programs and standards.

Nice To Haves

Infinity QS experience or familiarity.
Six Sigma Green Belt certification or higher.
Experience with plastics processing machinery and/or knowledge of physical properties and behaviors.
Knowledge of GMP requirements and certification.

Responsibilities

Monitor all Quality Management System processes and procedures to maintain alignment with food safety, regulatory, customer, and corporate quality standards, and assess system effectiveness and efficiency.
Lead the food safety audit team, including pest control, glass and brittle plastics, and GMP spot audits.
Oversee facility inspection and testing of materials and products to ensure they meet quality standards.
Manage facility testing equipment, including calibration, and manage QA Technicians’ daily activities.
Improve testing methods, procedures, frequency, and equipment through ongoing analysis; distinguish Critical to Quality, Voice of the Customer, and Critical to Process.
Lead the team in continual improvement and address quality issues to minimize waste and downtime.
Apply Lean Six Sigma tools, including FMEA, 8D, 5 Why, control charts, and SPC, to identify improvement opportunities.
Manage the facility CAPA process and investigate customer complaints in accordance with the complaint process.
Oversee QA information systems for accurate recording and tracking of quality issues; review and analyze data to support process improvement.
Work with the Process Team department to create process limits and review the Infinity QS database for specification adherence.
Facilitate food safety program compliance, including HACCP, GMP, allergen control, lot traceability, internal auditing, and sanitation.
Lead the manufacturing group during regulatory, SQF, and customer audits and visits.
Maintain HACCP certification and training as an SQF Practitioner; oversee development, implementation, review, and maintenance of the SQF system and take appropriate action to ensure its integrity.
Communicate information needed by relevant personnel for effective implementation of the SQF system.
Lead quality and food safety training, including new-hire orientation and annual refresher training.
Communicate proactively with employees at all levels about problems or issues affecting production; maintain records and documentation for internal and external audit requirements.
Create processes, ensure compliance, and train employees on standard operating procedures related to policies, procedures, and third-party GMP audits.
Comply with company policies and procedures and uphold, support, and exemplify safety programs and standards.
Perform root cause analysis and implement corrective action to drive improvement and meet or exceed performance standards.