Quality Manager

Reynolds Consumer Products•Jacksonville, IL

13d•Onsite

About The Position

The Quality Manager provides plant-level leadership for quality assurance and quality performance at Reynolds Consumer Products’ manufacturing facility in Jacksonville, Illinois. The role develops and maintains quality plans, standards, controls, and programs to support product quality, customer requirements, regulatory compliance, and continuous improvement. It partners with Production, Development, Purchasing, customers, suppliers, and the Management Team to maintain product supply, support new product introductions, address quality issues, and strengthen quality performance. The position leads the Quality Assurance function, guides technical staff, develops team capabilities, and uses performance data to identify opportunities and drive sustainable improvements. The Quality Manager works with customers and the Management Team to organize and manage quality assurance, implement related goals and systems, and maintain inspection and product-release programs for incoming materials, in-process components and processes, and finished goods. The role ensures tests and procedures are understood and evaluated, assesses specifications against customer requirements, and supervises technical staff conducting tests and checks. It also establishes supplier quality requirements, works with customer auditors to ensure corrective actions and specifications are addressed, and establishes customer service standards. The position ensures compliance with applicable standards and legislation and maintains quality controls and documentation procedures. Where applicable, it supports SQF and GMP practices and programs for safe food packaging products and reports food-safety problems to appropriate personnel. It monitors performance through data and statistical reporting, identifies quality-related training needs, delivers training, and prepares technical and management systems reports.

Requirements

BA/BS degree in Engineering, Statistics, or a related field, or an equivalent combination of education and relevant work experience sufficient to perform the essential functions.
At least 4 years of experience in a manufacturing and/or Quality Assurance environment.
Experience with quality systems and standards, inspection sampling methods, auditing, and manufacturing processes.
Prior team management experience and a track record of developing, coaching, and mentoring a diverse staff.
Excellent written and verbal communication skills, including presentation skills and the ability to communicate and influence at all organizational levels.
Ability to work independently in a fast-paced environment with multiple accountabilities and internal customers.
Demonstrated ability to lead, develop, and challenge a diverse group of managers and leaders to meet or exceed performance expectations.
Strong analytical and organizational skills, with attention to detail.
Commitment to continuous improvement.

Nice To Haves

Bachelor’s degree preferred.
Experience with ISO 9000 or other quality systems.

Responsibilities

Promote quality achievement and performance improvement throughout the organization.
Develop, implement, communicate, and maintain a quality plan that brings the company’s Quality Systems and Policies into compliance with quality system requirements.
Organize and manage the quality assurance function in cooperation with customers and the Management Team.
Implement goals, objectives, policies, procedures, and systems for Quality Assurance and Quality Control.
Work with Production and Development teams to maintain product supply and support new product introductions.
Manage quality inspection and product-release programs for incoming and in-process materials and components, processes, and finished goods.
Ensure tests and procedures are understood, carried out, and evaluated; investigate product modifications when necessary.
Assess company and supplier product specifications against customer requirements.
Supervise technical staff in carrying out tests and checks.
Work with Purchasing to establish quality requirements for external suppliers.
Liaise with customer auditors to ensure corrective actions are executed and customer specifications are met.
Establish standards of service for customers or clients and prepare explanatory documents such as customer charters.
Ensure compliance with national and international standards and legislation.
Establish and maintain controls and documentation procedures.
Where applicable, comply with SQF and GMP practices and programs for safe food packaging products, and report food-safety problems to personnel with authority to act.
Monitor performance by gathering relevant data and producing statistical reports.
Collate and analyze performance data and charts against defined parameters.
Identify relevant quality-related training needs and deliver training.
Write technical and management systems reports.
Lead, develop, coach, and mentor technical staff and a diverse group of employees and leaders.