Quality Manager

The Shyft Group•Charlotte, MI

About The Position

The Quality Manager leads and guides the supplier and quality teams to meet internal and external monthly KPIs, while building and maintaining professional relationships with the company’s supply base. The role develops and implements quality-control policies and procedures to ensure products and services meet or exceed established standards, and works across departments and with suppliers to support quality and continuous improvement. The manager oversees quality-control staff and systems, ensures compliance with ISO 9001, investigates customer quality complaints, and communicates quality initiatives and performance metrics to senior management. The position is based in Charlotte, Michigan.

Requirements

Bachelor’s degree in Engineering, Quality, Technical, or a related field.
At least 6 years of experience in supplier quality engineering and product quality engineering.
Demonstrated understanding of engineering principles and quality tools and methods, such as Control Plans, PPAP, APQP, PFMEA, 8D, SPC, ISO 9001, and Six Sigma.
Knowledge and experience with the ISO 9001 standard and auditing.
Demonstrated experience in personnel management.
Intermediate computer skills.
Proficiency in Microsoft Office Suite and Minitab.
Willingness to travel as needed.

Nice To Haves

ASQ or CMQ certification.

Responsibilities

Lead and guide supplier and quality teams to meet internal and external monthly KPIs.
Establish and maintain professional relationships with the company’s supply base.
Develop and implement quality-control policies and procedures to ensure products and services meet or exceed established quality standards.
Conduct regular audits of production processes and products to identify improvement opportunities and ensure compliance with quality standards.
Establish quality metrics and develop systems to track and analyze performance data.
Collaborate with other departments on continuous-improvement initiatives, including lean manufacturing and Six Sigma methodologies.
Develop and conduct training programs on quality-control principles and practices.
Ensure quality-control systems comply with and follow ISO 9001 standards.
Manage quality-control staff, including hiring and training employees, assigning tasks, and providing performance feedback.
Investigate customer complaints related to quality issues and implement corrective actions as needed.
Work with suppliers and vendors to ensure raw materials and components meet established quality standards.
Provide senior management with regular updates on quality-control initiatives and performance metrics, and recommend improvements as needed.