Quality Manager

Luster National•San Francisco, CA

9d•$110,000 - $185,000

About The Position

Luster is seeking Quality Managers for future hiring needs supporting large, complex heavy-civil infrastructure programs. Programs may include highways, roads, bridges, bus and rail transit, international airports, and water/wastewater projects delivered through traditional and alternative methods. The role runs the program’s quality assurance function: establishing quality standards, auditing whether approved quality control plans are followed in practice, and ensuring nonconformances are resolved and closed. The work is performed within Luster’s ISO 9001:2015-certified quality management system. This posting is for future roles rather than a currently available specific opportunity. Luster accepts applications and conducts interviews ahead of upcoming hiring needs, and selected candidates may be activated in the talent pool for this specialty area and notified first when a project need arises.

Requirements

Bachelor’s degree in civil engineering, construction management, construction engineering, quality management, or a related field, or an equivalent combination of education and experience.
At least 10 years of quality management experience on large (over $500 million), complex heavy-civil infrastructure projects.
Experience developing and administering ISO 9001:2015-aligned quality management system documentation, including quality plans, procedures, and audit programs.
Experience leading quality assurance audits and driving nonconformances and corrective actions to documented closure.
Experience reading construction drawings, specifications, and industry codes such as ASTM, ACI, and AWS.
Experience with industry-standard quality and project management information software, such as Kahua, Unifier, e-Builder, or Primavera P6.
Proficiency with Microsoft Office Suite/Office 365, including tools such as Outlook, Teams, Word, and PowerPoint.
Excellent written and verbal communication and interpersonal skills.
Excellent multitasking and organizational skills.
Collaborative mindset that fosters teamwork, trust, and positive relationships.
Curiosity, problem-solving abilities, and commitment to continuous improvement.

Nice To Haves

Master’s degree in civil engineering, construction management, construction engineering, or quality management.
Active professional certifications such as ISO 9001:2015 Lead Auditor, CQA or CQE (ASQ), and/or Lean Six Sigma Green Belt or Black Belt.
Experience leading the owner’s quality assurance function on a program exceeding $1 billion in construction value.
Experience establishing a program quality management system in a new program office, including the quality manual, procedure set, and audit schedule.
Experience auditing a contractor’s or designer’s quality control program and holding that organization to its approved plan.
Experience overseeing quality across multiple sectors on the same program, such as roadway, structures, trackwork, airfield, or water and wastewater facilities.
Experience overseeing materials testing and special inspection programs, including laboratory qualification and independent assurance testing.
Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Responsibilities

Develop and maintain the program quality management system, including its quality manual, procedures, and forms, aligned with ISO 9001:2015 and contract requirements.
Review designers’ and contractors’ quality control plans and inspection and test plans, and confirm they meet contract requirements before covered work begins.
Audit designer and quality control programs against approved plans and report whether the programs are being followed in practice.
Oversee nonconformance reporting from identification through disposition, corrective action, and verified closure, and maintain a current, visible log.
Verify that materials testing, special inspection, and independent assurance testing are performed by qualified laboratories and personnel, with results traceable to the covered work.
Coordinate quality surveillance across all disciplines on the assigned program.
Evaluate design quality by reviewing the designer’s checking and quality control records and confirming that submittals arrive with required checks complete.
May lead root cause analysis for recurring defects and rework, and drive corrective and preventive actions to closure.
Analyze quality performance data and report audit status, trends, and open nonconformances to program leadership.
Deliver quality orientation and training to program staff, designers, and other personnel.
Coordinate quality requirements through procurement, construction, testing, commissioning, and turnover, and confirm that record documentation supports acceptance and closeout.