Quality Manager
About The Position
The Quality Manager is responsible for managing, planning, coordinating, and directing the quality assurance team and quality management system to ensure the continuous production of products consistent with established standards. The role maintains and improves a quality management system based on ISO 9001 and/or IATF 16949, ensuring customer requirements are met and customer satisfaction is enhanced. It oversees audits, customer requirements, quality investigations, and corrective problem-solving, while coordinating with internal functions on quality-related work. The Quality Manager also develops and analyzes statistical data and product specifications, establishes methods to monitor and communicate work status, and organizes quality and reliability training. The position may involve recruiting, hiring, training, and evaluating staff, setting direction for a major multifunctional unit or department, and managing its budget, schedules, and planning. The role supports organizational strategy, effective teams, and continuous improvement, and performs other duties as assigned.
Requirements
- Bachelor’s degree in a related field plus 5 years of related work experience, or 10 years of related work experience.
- Familiarity and experience with ISO 9001.
- Detail-oriented task performance using high language and math skills.
- High written and oral communication skills.
- Extensive expertise in the specified area.
- Ability to work with a diverse variety of people from different cultures and backgrounds.
Nice To Haves
- Experience with IATF 16949.
Responsibilities
- Maintain and improve a quality management system based on ISO 9001 and/or IATF 16949.
- Review customer requirements for internal changes, quotations, and orders to ensure compliance with accepted customer requirements.
- Direct and manage internal and external audits of the QMS, systems, and manufacturing processes.
- Lead structured problem-solving for quality escapes, customer complaints, internal product nonconformances, audit findings, and QMS compliance gaps.
- Coordinate with engineering, sales, planning, and operations on testing, qualifications, investigations, and other quality assurance work.
- Develop and analyze statistical data and product specifications to determine standards and establish proposed quality and reliability expectations for finished products.
- Develop and implement methods for monitoring work activities and communicating status to management, customers, and other stakeholders.
- Plan, promote, and organize training related to product quality and reliability.
- May investigate and adjust customer complaints regarding quality.
- Provide feedback on and promote organizational strategy and vision.
- May recruit, hire, and train staff; evaluate employee performance; and recommend or initiate promotions, transfers, and disciplinary action.
- Interpret and enforce company policy and explain how employees affect business strategy.
- Support and create effective teams, units, and environments.
- May set direction for a major multifunctional unit or department.
- Manage unit or department budgets, schedules, and planning.
- Participate in continuous improvement efforts and support implementation of new ideas.
- Give and receive feedback effectively.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
