Quality Manager

Magnetic Technologies Corporation•Rochester, NY

21d•$125,000 - $135,000•Onsite

About The Position

The Quality Manager leads, implements, maintains, and continually improves the site Quality Management System (QMS), ensuring products and processes meet customer, statutory, regulatory, and internal requirements. The position provides leadership for quality assurance, quality control, corrective action, risk management, audits, customer and supplier quality, and quality performance. The Quality Manager works on site as a functional member of the site management staff. The role oversees QMS documentation and processes; internal, customer, certification, and third-party audits; customer complaints and corrective actions; inspection and verification across materials and production; supplier quality; calibration and measurement systems; quality data, KPIs, and management reviews; and the development of the Quality organization. The position has authority to escalate quality risks, initiate containment and corrective action, enforce quality requirements, and stop or recommend stopping processes when significant nonconformance risk exists, consistent with site procedures and management authority. Work takes place in office and manufacturing environments. The role may involve exposure to typical manufacturing conditions and may require standing, walking, bending, and lifting. Appropriate PPE and site safety requirements apply. Business travel may be required for customer and supplier activities, audits, training, corporate meetings, and other quality-related needs.

Requirements

Several years of progressive experience in quality management within a manufacturing environment.
Working knowledge of ISO 9001.
Demonstrated experience with 8D, CAPA, root-cause analysis, FMEA, SPC, APQP, PPAP, and corrective/preventive quality methods as applicable.
Experience leading internal, customer, and third-party audits.
Experience managing customer complaints, supplier quality issues, nonconforming material, and corrective actions.
Strong analytical, problem-solving, organizational, and decision-making skills.
Proficiency with Microsoft Office and quality management or ERP software systems.
Strong written and verbal English communication skills.
Ability to work in office and manufacturing environments, with potential exposure to noise, dust, oils, coolants, solvents, adhesives, moving equipment, and other industrial materials; comply with PPE and site safety requirements.
The position may require standing, walking, bending, and lifting.
Business travel may be required for customer meetings, supplier activities, audits, training, corporate meetings, and other quality-related business needs.

Nice To Haves

Bachelor's degree in Engineering, Quality, Manufacturing, Science, or a related field; equivalent relevant experience may be considered.
Knowledge and experience with AS9100, particularly for aerospace and defense environments.

Responsibilities

Lead and maintain the site QMS in accordance with applicable standards, customer requirements, and company policies; ensure processes are documented, implemented, monitored, and improved.
Maintain quality manuals, procedures, work instructions, forms, records, and other controlled documentation, and promote quality responsibilities throughout the organization.
Work with site team members to resolve quality issues and improve site quality.
Plan, coordinate, lead, and follow up on internal, customer, certification, and third-party audits; maintain applicable certifications and registrations, including ISO 9001 and AS9100 where required.
Address audit findings, observations, and opportunities in a timely and effective manner; serve as the primary site quality representative to certification bodies, customers, and other external stakeholders.
Manage customer complaints, returns, RMAs, and quality concerns through containment, root-cause analysis, corrective action, verification, communication, and closure.
Lead or facilitate 8D, CAPA, and other structured problem-solving activities; monitor customer quality performance and identify recurring issues and improvement opportunities.
Manage inspection and verification of incoming materials, purchased components, in-process operations, and finished products; ensure inspection methods, acceptance criteria, sampling plans, and records are effective.
Support new product development and production launches from a quality perspective; apply preventive quality tools such as FMEA, Control Plans, SPC, MSA, APQP, PPAP, and mistake-proofing as applicable.
Support supplier qualification, performance monitoring, supplier corrective action, and supplier audits; collaborate with Purchasing, Engineering, Operations, and suppliers to resolve supplier quality issues and drive improvement.
Maintain an effective calibration and measurement system; ensure inspection and test equipment is identified, calibrated, controlled, and suitable for use; support measurement system analysis and investigations.
Develop, maintain, and report quality KPIs and trends; analyze scrap, rework, complaints, RMAs, defects, corrective actions, supplier performance, and other quality data to identify risks and prioritize improvements.
Participate in management reviews and strategic planning for quality objectives; report significant quality risks and performance issues to management.
Lead, coach, mentor, and develop the Quality organization; set expectations, accountability, and performance objectives for quality personnel.
Provide quality-awareness and problem-solving training and collaborate with Operations, Engineering, Purchasing, Sales, and other functional leaders.
Identify and escalate quality risks; initiate containment and corrective actions; communicate and enforce quality requirements; ensure nonconforming product is identified, controlled, documented, and dispositioned through the established process.
Maintain QMS effectiveness and stop or recommend stopping a process when significant risk of nonconforming product exists, consistent with site procedures and management authority.