Quality Manager

Berlin Packaging • Secaucus, NJ

25d • Hybrid

About The Position

Berlin Packaging is hiring a Quality Manager to increase sales revenue by selling Quality Service Division value-added services in exchange for new or incremental packaging business. The role also ensures that the Quality Program functions efficiently and serves as a liaison between customers and other departments. This hybrid position is performed in both office and warehouse environments, with some lifting of up to 30 lbs. required. The position is based in the NY/NJ pay area, with a stated base pay range of $95,000–$125,000 USD. The role is not eligible for employment-based immigration sponsorship; candidates must have independent, unrestricted authorization to work in the United States for the full duration of employment.

Requirements

• Bachelor’s degree in Engineering, Quality Management, or another technical discipline relevant to the key accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials.
• Five years of demonstrated success in Quality Management, including ISO systems, SOP writing, and document control, as well as product qualification and claims resolution in a manufacturing environment.
• Experience with corrective actions and root cause analysis.
• Ability to interact effectively with a variety of customers and convey empathy through a positive, service-oriented attitude.
• Ability to evaluate specifications and dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems, and procedures.
• Strong computer skills in a current Windows/Microsoft environment.
• Ability to travel as needed.
• Must have independent, unrestricted authorization to work in the United States for the full duration of employment; employment-based immigration sponsorship is not available.

Responsibilities

• Support the Berlin sales team in expanding sales opportunities and closing business by leveraging services available through the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Work directly with customers and suppliers to resolve critical and complex claims and other quality issues.
• Train Berlin employees on quality processes and principles.
• Provide technical support for customer Quality Management and regulatory requests through training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating root causes and monitoring implementation of corrective actions.
• Communicate Berlin’s quality expectations to suppliers and conduct manufacturing site visits to evaluate processes, capabilities, and quality systems.
• Perform functional testing, dimensional analysis, and defective product evaluations to determine root causes and assign corrective actions.
• Support the organization’s ISO 9001 internal audit program.
• Ensure the functional accuracy, appropriate training, and timely implementation of QMS documents for which the role is Process Owner.
• Fulfill the employer and employee portions of the Berlin Values.

Benefits

• Competitive paid time off, including vacation, personal days, holidays, and sick time
• Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12 weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app for mental well-being
• Employee referral program
• Company-sponsored short- and long-term disability insurance
• Company-sponsored life insurance, with optional voluntary life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level