Quality Manager

Prince Industries•Pepperell, MA

12d

About The Position

The Quality Manager is the hands-on leader of the Prince Industries site Quality Team and reports to the Corporate Director of Quality. The role is primarily responsible for site quality performance and supports the General Manager, customers, and production operations. The Quality Manager leads and holds the quality team accountable, makes timely and sound decisions, and ensures the quality management system complies with ISO 9001:2015 and AS9100 requirements. The position manages site-wide quality policies, procedures, processes, programs, and practices to maintain conformance with applicable standards, regulations, and customer requirements. Responsibilities include document control, quality audits, and continuous improvement. The Quality Manager protects the customer, maintains an effective and compliant quality management system, and improves site quality performance through disciplined leadership, data-based decisions, and cross-functional collaboration. Prince Industries is a global manufacturing partner founded in 1959, with seven facilities across the U.S. and China. It serves industries including hydraulics and aerospace and is certified to ISO 9001:2015, ISO 13485, and AS9100. Applicants must be U.S. persons as defined by ITAR: U.S. citizens, lawful permanent residents, or U.S. nationals. The role requires the ability to stand, walk, and use hands for extended periods, and involves exposure to moving mechanical parts, airborne particles, and moderate noise. Clear communication in noisy environments and English reading, writing, and speaking ability are required.

Requirements

Bachelor of Science in Mechanical Engineering or a related degree, with relevant experience.
5–10 years of experience in a quality function or role.
At least 3 years of experience managing a quality organization.
Experience in a manufacturing organization, specifically precision metal machining.
Experience implementing or maintaining an AS9100, NADCAP, or equivalent quality system.
Experience in a related manufacturing work environment.
Experience leading a staff of 6 or more.
Excellent verbal and written communication skills.
Solid knowledge of GD&T.
Gauge calibration experience.
CMM programming or operating experience.
Working knowledge of machine-shop metrology.
Excellent ability to read drawings and blueprints.
Experience in all required quality engineering phases.
Experience leading teams in PPAP, APQP, and FMEA.
Knowledge of Epicor.
Knowledge and understanding of AS9100 and NADCAP requirements.
Ability to stand, walk, and use hands for extended periods.
Ability to communicate clearly and accurately in noisy environments.
Ability to read, write, and speak English.
Must qualify as a U.S. person under ITAR regulations: a U.S. citizen, lawful permanent resident, or U.S. national.

Nice To Haves

Six Sigma Green Belt or Black Belt.
ASQ certification, such as SQE or SQA.

Responsibilities

Dedicate work and actions to Prince Industries Core Values and ensure safety procedures are followed.
Promote quality achievement and performance improvement across the organization.
Serve as a key contact for customer auditors and ensure corrective actions are executed and customer specifications remain compliant.
Provide regular internal and external reports on quality performance, trends, risks, corrective actions, and improvement priorities.
Represent the voice of the customer on quality concerns and product performance, translating customer requirements and feedback into internal actions.
Build relationships with key customers and ensure timely resolution of customer complaints and quality issues.
Maintain awareness of business context and company profitability.
Ensure compliance with national and international standards.
Bring together staff from different disciplines to formulate and agree on comprehensive quality procedures.
Supervise technical staff performing inspection activities, document creation, quality engineering, metrological process design, and calibration.
Ensure procedures are understood, followed, and evaluated.
Write technical and management-system reports as required.
Maintain and support the internal audit program, including planning, auditor coordination, timely completion, reporting findings, and verifying corrective-action effectiveness.
Identify relevant quality-related training needs.
Work with purchasing staff to establish supplier quality performance criteria and monitor and report supplier performance.
Assess suppliers’ product specifications and quality plans.
Liaise with managers and staff, particularly in design, production, and purchasing, to provide clarity within the quality system.
Use business-system tools and analytics to ensure adequate resources are in place to meet growth and capacity requirements.