Quality Manager

PABCO Building Products•Tacoma, WA

40d•$100,000 - $120,000

About The Position

PABCO Roofing Products is seeking an experienced Quality Manager to lead quality assurance and laboratory operations at its manufacturing facility. The role ensures the quality of raw materials, production processes, and finished products while managing laboratory personnel and leading continuous improvement. The Quality Manager serves as a resource for operations, customers, vendors, and leadership, helping ensure compliance with product specifications and quality standards. The position oversees production quality systems and process controls, laboratory staff and equipment, testing methods, documentation, and external audits. It analyzes quality and operational data, resolves quality issues, evaluates materials and products, supports customers and Sales, and works with suppliers to address concerns and qualify vendors. The role also leads customer complaint investigations, special projects, quality improvement initiatives, and efforts to uphold company safety policies and regulatory requirements.

Requirements

Minimum of 10 years of quality, laboratory, manufacturing, or related experience.
Strong understanding of quality systems, process controls, and continuous improvement methodologies.
Ability to analyze scientific, technical, operational, and financial information.
Excellent problem-solving and root cause analysis skills.
Strong written and verbal communication skills.
Ability to effectively present information to management, customers, and stakeholders.
Strong organizational and project management capabilities.
Proficiency with Microsoft Office and standard business software.
Background in laboratory management and process quality control.

Nice To Haves

Bachelor's degree in a related field preferred; equivalent combinations of education and experience will be considered.
Previous leadership experience managing employees in a manufacturing environment strongly preferred.
Experience in roofing, building materials, or other manufacturing environments.
Experience tracking, identifying, and implementing applicable code compliance requirements, with a strong background in applied basic and advanced statistics.

Responsibilities

Lead and oversee production quality systems and process controls.
Manage, coach, train, and develop laboratory personnel.
Generate quality reports for senior management review.
Manage laboratory equipment purchases, maintenance agreements, and calibration systems; maintain documentation for outside audit bodies.
Work with outside audit bodies to achieve and maintain necessary compliance.
Create and refine test methods and procedures in accordance with industry standards.
Analyze process and laboratory data to identify trends and opportunities for improvement.
Investigate and resolve process issues affecting product quality.
Evaluate products against specifications and determine appropriate disposition of materials.
Provide technical support to customers and the Sales team.
Evaluate incoming raw materials for production suitability.
Work with suppliers to address quality concerns and qualify new vendors.
Respond to customer complaints and lead root cause investigations.
Organize, oversee, conduct, and report on special projects, including trials, competitor audits, and conformance testing.
Develop, maintain, and improve laboratory procedures and product and process specifications.
Lead quality improvement projects and other special assignments.
Promote and enforce company safety policies and regulatory requirements.
Perform other duties as assigned.