Quality Manager

douglas electrical components•Randolph Township, NJ

1d•Hybrid

About The Position

The Quality Manager is responsible for leading, governing, and continuously improving the company’s Quality Management System (QMS) to ensure compliance with AS9100, ISO 9001, regulatory, and customer‑specific requirements. This role translates quality strategy into disciplined execution across inspection, auditing, corrective action, supplier quality, and continuous improvement. Reporting to the Director of Engineering & Quality, the Quality Manager serves as a key member of site leadership—driving product conformity, reducing risk and cost of poor quality, strengthening customer confidence, and fostering a culture of accountability, integrity, and continuous improvement across the organization. This role is expected to strengthen Quality system maturity, reduce risk and cost of poor quality, and build a high‑performing Quality organization that supports sustainable business growth.

Requirements

Bachelor’s degree in engineering or related technical field; master’s degree preferred.
10+ years of progressive quality experience in a manufacturing or regulated quality environment, with at least 5 years in a leadership role managing a strong and accountable Quality team.
Proven experience managing customer quality performance, including handling escapes, customer complaints, scorecards, corrective actions, and executive‑level customer communications.
Strong experience with risk‑based thinking, quality planning, and change management in manufacturing environments, including product and process changes.
Demonstrated experience influencing and driving quality culture across operations, engineering, supply chain, and leadership teams.
Experience managing quality cost metrics (COPQ), driving continuous improvement initiatives, and delivering measurable business impact.
Strong experience with supplier development, including audits, corrective actions, risk mitigation, and quality improvement partnerships.
Proven ability to operate effectively in fast‑paced, high‑mix, low‑volume and/or high‑volume manufacturing environments.
Hands‑on experience balancing business pragmatism with strict quality compliance, making sound, data‑driven decisions under pressure and walk the line between a win / win for both the customer and the business.
Motivational and Influential (always leading by example.)
Must be able to Multitask.

Nice To Haves

Aerospace, defense, medical devices or other regulated industry experience preferred.

Responsibilities

Championing a strong quality culture by setting clear expectations, modeling desired behaviors, and holding teams accountable to standards and core values.
Define and deploy the site Quality strategy aligned with business objectives, customer expectations, delivery performance, and cost of poor-quality reduction.
Serve as a trusted advisor to senior leadership by providing data‑driven insights, risk assessments, and recommendations impacting operational and strategic decisions.
Lead, mentor, and develop the Quality organization (Engineers, Technicians, and Inspectors), establishing goals, training plans, performance expectations, and succession readiness.
Own, maintain, and continuously improve the Quality Management System (AS9100 / ISO 9001), ensuring effective governance of procedures, records, audits, training, and management reviews.
Ensure compliance with customer, contractual, regulatory, and internal requirements throughout product realization, manufacturing, and change management activities.
Establish and govern the corrective action and risk management systems, ensuring effective root cause analysis, sustainable prevention of recurrence, and proactive mitigation of quality, supplier, and process risks.
Administer the Material Review Board (MRB) process, ensuring timely nonconformance analysis, disposition, documentation, and customer coordination when required.
Plan and oversee internal, external, customer, registrar, and supplier audits, including preparation, execution, corrective action responses, and effectiveness verification.
Establish, govern, and ensure effective deployment of process documentation and controls—including SOPs, PFMEAs, control plans, work instructions, SPC, and Cp/Cpk—ensuring ownership, consistency, and disciplined revision control.
Establish, monitor, and report quality KPIs (scrap, rework, escapes, audit results, corrective action effectiveness), driving continuous improvement initiatives and measurable reduction in COPQ.
Serve as the primary quality interface for customers and strategic suppliers, partnering cross‑functionally with Engineering and Operations to support NPI, design transfer, issue resolution, and sustained compliance.