Quality Manager

Tenneco•Athens, AL

18d

About The Position

The Quality Manager oversees the Quality Assurance Program and maintains controls to ensure product integrity from initial sample submission through mass production. The role ensures sample submissions, records, reports, and quality systems meet customer requirements; reviews products and processes for improvement; and manages customer complaint follow-up through root-cause corrective action. The Quality Manager also oversees the hold area/Material Review Board, supplier and quality-system audits, quality objectives, and customer satisfaction monitoring. The role supervises Quality Technicians, Lab Technicians, and Quality Engineers; leads quality-system initiatives; and develops, trains, and assists other areas in statistical analysis for problem solving. The position reports to and follows the instructions of the Director of Quality Assurance. It supports compliance with plant safety requirements, applicable laws and operational controls, ISO 14001 procedures, and hazardous-waste regulations. The employee is expected to help ensure customer requirements are met and may provide support as requested by a supervisor.

Requirements

Bachelor’s degree in a related field, or 3–5 years of experience in a quality-related field.
Experience in automotive manufacturing and TS16949 standards.
Exceptional working knowledge of Quality Assurance Systems development and management is mandatory.
Ability to perform each essential duty satisfactorily.

Responsibilities

Manage the Quality Assurance Program and maintain effective controls for product integrity from initial sample submission through mass production.
Ensure sample submission practices meet customer requirements.
Review and research products and processes for quality improvement.
Manage customer complaint follow-up through root-cause corrective action.
Write, review, revise, and update standard practices documenting quality-system controls.
Manage QA records and reports to ensure compliance with customer requirements.
Perform Quality Systems audits to ensure compliance with customer requirements.
Follow instructions and directions of the Director of Quality Assurance.
Set and/or manage facility quality objectives determined or assigned by the facility.
Perform supplier quality-system audits.
Manage the hold area (Material Review Board).
Supervise Quality Technicians, Lab Technicians, and Quality Engineers.
Delegate appropriate authority to assigned staff to perform duties, make decisions, and use independent judgment within their job scope.
Lead quality-system initiatives, including implementation of new tools, systems, gauging equipment, and software.
Monitor customer satisfaction through customer portals or other applicable sources.
Develop, train, and assist other areas in statistical analysis methods and tools for problem solving.
Organize and prepare for audits, and act as management representative during ISO/TS 16949 or other customer and third-party audits.
Initiate action to prevent violations of the Tenneco Integrity Policy.
Abide by the plant safety policy and comply with legal requirements, operational controls, established objectives and targets, and procedures consistent with ISO 14001.
Report, and if necessary stop, activities that do not conform to policy or may cause injury.
Provide support as requested by the supervisor.
Ensure customer requirements are met.
Handle and store hazardous waste in a manner compliant with federal, state, and local regulations.
Review customer scorecards and work with appropriate personnel to address concerns.