Quality Manager

Clarios•Kernersville, NC

About The Position

The Quality Manager directs quality assurance and continuous improvement activities for the North American manufacturing group. The role develops, implements, and manages systems that promote quality behavior and discipline throughout manufacturing operations, while addressing process, material, or labor issues that could affect plant and group quality commitments. The Quality Manager coordinates plant containment actions and supports consistent quality practices, tools, and best-practice sharing across the Product Operations footprint. The role represents the plants with customers and suppliers when quality issues require escalation, and provides technical support to resolve quality and product-liability concerns. It also oversees quality systems, audit readiness, customer requirements, corrective and preventive actions, quality-related budgets, and the development and performance of direct reports.

Requirements

Bachelor of Science degree in Engineering Technology or a related field.
At least 5 years of experience in a quality leadership role in a manufacturing environment.
Hands-on laboratory testing experience.
IATF/VDA audit experience.
Excellent verbal and written communication skills, including the ability to present clear, concise information to varied organizational levels.
Six Sigma Green Belt certification.

Nice To Haves

Six Sigma Black Belt certification.

Responsibilities

Direct quality assurance and continuous improvement activities for the North American manufacturing group.
Develop, implement, and manage systems that promote quality behavior and discipline throughout manufacturing.
Train staff and apply analytical and statistical methods to achieve required quality results.
Represent plants in customer and supplier quality escalations; provide technical support to resolve quality or product-liability issues.
Coordinate plant containment actions and share long-term and global best practices and quality standards across plants.
Support GISC Quality in standardizing processes and tools, including FMEAs, control plans, poka-yokes, testing equipment, technical improvements, and procedures.
Ensure QS and ISO requirements are met and represent the plant during audits.
Manage and direct Plant Quality Technicians.
Ensure plant purchases follow corporate guidelines and are within budget and made on time.
Manage quality assurance systems and maintain warranty, scrap, compliance, SNR, customer concern, and quality-cost records.
Prepare annual quality budgets.
Administer and approve existing and new process specifications, including the SCO/DCO system and Control Plan.
Review quality reports, identify issues, and assist the Plant Manager with corrective action.
Hire and train direct reports, monitor their performance, provide feedback, and support their development.
Determine dispositions for defective materials and hold-ups.
Set quality objectives and related training, and promote awareness of customer requirements throughout the location.
Identify, evaluate, and implement Customer Specific Requirements within the manufacturing site.
Notify customers of planned changes to design, manufacturing processes, or site.
Review customer scorecards and portals and take appropriate action.
Monitor site corrective and preventive actions, including proper claims handling.
Maintain and continuously improve the quality management system, ensuring its effectiveness and compliance with current ISO 9001/IATF 16949 requirements.