Quality Manager

SYSTRA•Toronto, ON

16d•CA$130,000 - CA$170,000•Hybrid

About The Position

SYSTRA Canada is seeking a Quality Manager to lead quality assurance and oversee quality control at a project level. This role reports to the Senior Manager, CPG Quality Management and is accountable for quality assurance and quality control decisions on assigned delivery projects. The Quality Manager will lead a team of quality assurance and control professionals, ensuring the achievement of project quality objectives. This position involves producing detailed quality assurance and quality control reports, training teams on the quality management system, and coordinating with project controls and management to ensure adherence to policies and procedures. The role supports the (Integrated) Project Delivery Teams and Senior Manager in delivering projects safely, on time, on budget, and to the agreed quality level.

Requirements

Degree in an applicable or relevant field.
Minimum 8 years’ progressively senior leadership experience and/or related experience in Quality Assurance.
Relevant Quality Assurance qualification from a recognized Institution.
Service-Focused Leadership
Building a High Performance Culture
Communicating Effectively
Delivering Superior Results
Energizing the Team
Making Sound Decisions
Living the Values
Personal Effectiveness
Collaborative Partner
Demonstrable exceptional technical skill in quality assurance and quality control in the project management/construction industry including the creation and delivery of detailed Project Quality Assurance Plan including quality control.
Highly skilled in quality assurance and quality control theory, principles, and practice.
Comprehensive understanding of broader project management theory, principles, and practice.
Strong leadership skills to motivate a team, set high standards and clear expectations, manage expectations and outputs.
Highly articulate with practiced presentation and facilitation skills.
Excellent people skills and ability to communicate/interface effectively across the organization and external stakeholders.
Exceptional attention to detail with excellent verbal, written, presentation, and communication skills and confident leading meetings of diverse and potentially numerous members.
Demonstrable experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality.
Highly skilled at addressing and engaging leaders across the project and organization.
Excellent MS Office skills: Excel, Word, Powerpoint.

Responsibilities

Accountable to the (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project’s quality assurance and quality control, and providing recommendations for resolving non-compliance and/or issues.
Responsible for the application of the CPG Quality Management System, including project-specific plans, processes, and procedures, and guiding their implementation as extensions to and consistent with the CPG Quality Management System, including the continual improvement cycle.
Responsible for the Project Quality Management Plan, detailing project objectives consistent with CPG strategy and objectives, and in alignment with the (Integrated) Project Delivery Team and Senior Manager, CPG Quality Management.
Responsible for the identification, development, reporting, and analysis of quality metrics and managing agreed key performance indicators for the project, including quality management system performance.
Responsible for the development and training of the (Integrated) Project Delivery Team on the Project Quality Assurance Plan, CPG Quality Management System, and Continual Improvement through workshops, courses, online education, and orientation.
Responsible for the assurance, management, and review of 2nd Party contracted quality submissions, such as ITPs.
Responsible for the review and approval of Quality Control site reports and test results, ensuring all documentation meets project quality assurance plan requirements and industry standards.
Responsible for ensuring all quality control inspections, testing, and site visits are conducted as per Quality Assurance Plan requirements.
Responsible for the identification, resolution, or escalation of quality issues.
Supports the development and application of audits on the (Integrated) Project Delivery Team and 2nd Parties with respect to compliance with CPG Quality Management System and contracted obligations.
Supports the implementation of continual improvement initiatives.
Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance.
Works strategically to develop and cultivate key relationships with internal and external stakeholders to aid in the successful delivery of the Project Quality Assurance Plan.
Pro-active participant in project delivery management meetings, presentations, and committees, and quality management functional meetings, presentations, and committees.
Acts as an ambassador and liaison for Metrolinx as necessary.
Communicates and provides support to both internal and external clients to enhance and achieve organizational goals.
Liaises with internal departments regarding operational issues or improvements, and provides Quality subject matter expertise to the management team.
Develops, fosters, and maintains relationships with provincial ministries, municipalities, external authorities, private companies, and the public to facilitate the advancement of organizational objectives.
Works with staff at all levels to exchange information, coordinate efforts, and resolve issues.
Collaborates with other stakeholders and functions across Metrolinx to ensure alignment of activities and other ongoing initiatives.
Fosters a safe and healthy work environment and complies with health, safety, and environmental standards.
Establishes and maintains quality assurance and control on assigned project(s), ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues.
Develops and implements effective quality assurance strategies and tactics supported by data-driven analysis and observed, rationalized industry practices.
Develops service levels, measures, and performance targets and regular reporting.
Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals.
Supports project delivery and organizational initiatives to be on time and within budget.
Supports a culture of continual improvement for an environment of high service standards and timely delivery.
Recommends changes to policy, plan, process, or standards for continual improvement and to advance excellence in project management practices.
Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement.
Remains current on trends, behaviors, and industry practices.
Identifies potential risks and risk mitigation activities to inform budget, estimating, and forecasting functions.
Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs), and Quality Control Coordinators assigned to the project and expenses within the role’s scope and budget.
Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope.
Assesses and determines required workforce planning requirements to perform and maintain service levels, identifies budget constraints and overall impact on financial resources within the role’s scope.
Prepares and monitors annual budget and submits a business plan regarding budget-related expenditures within the role’s scope.
Monitors progress to ensure that planning objectives are delivered on time and within budget, that anticipated business results are achieved and able to explain off-plan overages and exceptions within the role’s scope.
Establishes processes, controls, and measures to ensure appropriate expense allocation, cost management, and overall fiscal responsibility within the role’s scope.
Maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope.
Directly manages up to 10 individuals performing quality assurance and quality control related tasks, manages the work of contractors assigned to the team and maintains engagement of consulting support.
Provides leadership and direction to staff and project team, including coaching and mentoring to ensure the quality and consistency of work.
Manages staff performance to ensure adherence to timelines and objectives while addressing any performance gaps through correcting actions and timely feedback.
Acts as the subject matter expert and develops organization capability for quality assurance and quality control.
Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are supported, and have the resources to do the job.
Demonstrates leadership and core competencies at a high level and is an exemplary model of living the corporate Values and Code of Ethics.
Develops and maintains an environment of positive collaboration through developing relationships and engagement across Metrolinx and other stakeholders.