Quality Manager

NVI • Berea, OH

10d

About The Position

The Quality Manager leads project-specific quality protocols, testing, inspections, and defect and nonconformance tracking and reporting. The role coordinates the project test plan, quality plan, test and rollback plans, QA review cycles, integration testing, and user-acceptance testing. It oversees test coverage for CMS workflows, public websites and intranets, APIs, real-time traffic and maps, and permitting and payment interfaces. The Quality Manager validates web-performance requirements, tracks security test results, and coordinates remediation evidence with the engineering and security team. The role maintains defect triage, test evidence, and release criteria for go-live, final acceptance, and the 90-day post-acceptance warranty period. The Quality Manager must attend Commission-coordinated project workshops in person alongside the Project Manager, Deputy Project Manager, and Software Manager.

Requirements

• At least 6 years of software QA/testing experience.
• Experience leading complex website, intranet, or application releases.
• Technical fluency in functional, regression, and integration testing; test automation; APIs; accessibility and performance validation; security coordination; UAT; and requirements traceability.

Nice To Haves

• Public-sector digital services experience preferred.
• A bachelor's degree in IT, computer science, engineering, or a similar field is preferred.
• ISTQB, CSTE, or CSQA certification is a plus.

Responsibilities

• Attend Commission-coordinated project workshops in person alongside the Project Manager, Deputy Project Manager, and Software Manager.
• Lead execution of project-specific quality protocols, test and inspection procedures, and defect/nonconformance tracking and reporting, including contractor obligations.
• Coordinate the project test plan, quality plan, test/rollback plan, QA review cycles, integration testing, and user-acceptance testing.
• Oversee test coverage of CMS workflows, public website and intranet, APIs, real-time traffic and maps, and permitting and payment interfaces.
• Validate web-performance requirements, track security test results, and coordinate remediation evidence with the engineering/security team.
• Maintain defect triage, test evidence, and release criteria for go-live, final acceptance, and the 90-day post-acceptance warranty period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed